About this role
AMI is looking for a Store Manager for Toronto (Yorkdale). Reporting to the Retail Director of North America, the Store Manager will ensure the store is running efficiently. Alongside his/her team, they will drive sales and performance and continually create engaging client experience and long-term relationships with clients. Store Manager responsibilities include: TEAM MANAGEMENT The Store Manager needs to inspire and guide their team, create a positive work environment, and foster a culture of teamwork and collaboration: − Hire, supervision, training, and development of a high performing team − Management and monitoring of schedules to maximize performance and profitability − Train team on products and brand knowledge DRIVING SALES The Store Manager’s mission is to drive sales while creating a dynamic environment with excellent customer service: − Supports team to achieve individual and team sales targets. − Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.). − Provides daily reports to the Retail Director and HQ. − Works closely with Merchandising team by communicating and providing feedback and better knowledge of the customers. − Sees business opportunity and possible challenges to help initiate changes and improve the business. CLIENTELING AND EVENTS − Source new clients (stylists, agents, prospects) − Foster long-term relationships with existing clients; send thank you cards, follow-ups, and host one-to-one experiences. − Be the ambassador of the stylist program for your store. − Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others). CUSTOMER RELATIONS The Store Manager spreads the AMI spirit by offering alongside with his/her team a unique customer experience: − Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood − Understands customer needs and proposes a relevant selection of products while encouraging cross selling. − Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients. − Introduces new customers to the brand. OPERATIONS MANAGEMENT The Store Manager is the guarantor of the store image: − Participates in the reception of merchandise and ensures supply needs. − Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises... − Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.) − Actively participates in the Visual Merchandising of the store, proposes options during rotations.