About this role
About The Role <span style="color:rgb(66,66,66);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"><strong>Job Title: </strong>Customer Support Advisor </span><br><span style="color:rgb(66,66,66);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"><strong>Location</strong>: Remote based in Romania</span><br><span style="color:rgb(66,66,66);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"><strong>Terms:</strong> Permanent / Full-Time 40h weekly</span><br><span style="color:rgb(66,66,66);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"><strong>Salary band:</strong> €17,000 - €18,000 </span><br><span style="color:rgb(66,66,66);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"><strong>Schedule:</strong> Monday to Friday, 9 am - 5:30 pm</span><br><br style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;color:rgb(66,66,66);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><br style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;color:rgb(66,66,66);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><strong>About the role:</strong><br><br style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;color:rgb(66,66,66);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(66,66,66);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">The successful candidate will support Kota, one of the UK and Ireland's fastest-growing start-ups, transforming the way employee benefits are delivered and experienced. </span><div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;"><br></div><span style="color:rgb(66,66,66);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">This is an exciting opportunity for an experienced Customer Support Advisor to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth. </span><br><br><strong>What you'll be doing:</strong><br><br><ul><li><strong>Interact with customers as part of support function</strong>. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation. </li><li><strong>Handle new business administration</strong>. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems </li><li><strong>Support scheme renewals.</strong> Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience</li><li><strong>Own policy event administration</strong>. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers</li><li><strong>Travel: </strong>You will complete your induction and new hire training in Dublin and will visit Dublin once a quarter for meetings and training. </li></ul><strong>Our Recruitment process</strong><ol><li>1st round interview with the Talent Acquisition Team</li><li>Language assessment </li><li>Final round interview and task with the Hiring Team</li><li>Reference checking </li></ol><span style="color:rgb(66,66,66);font-family:Arial, Helvetica, sans-serif, Inter, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"> </span> Your profile <ul><li>2+ years of experience in operations/support within insurance, financial services or benefits administration in HR </li><li><strong>Strong attention to detail.</strong> You can manage multiple workstreams and dive into complexity</li><li><strong>Clear written communication skills</strong>. You thrive when working with different stakeholders </li><li><strong>Ability to work independentl</strong>y. You perform well when tasked with important matters and given guidance</li><li><strong>Comfort working in fast-paced environments</strong>. You are comfortable with ambiguity and evolving processes </li></ul>