About this role
Job summary
We are currently seeking a Receptionist / Telephonist to join our Ophthalmology department. This position is working over 5 days Monday-Friday) to provide support for our busy department. The role involves working on our reception desk and in our call centre.
The post holder will be required to have Customer Service & Call centre background.
Main duties of the job
The post holder will be required to provide high quality of booking and rearrange appointments over the telephone and will need to be flexible in their working.
Excellent accuracy, organisational, delegation and communication skills are essential for this post, liaising with both the general public andcolleagues.
The successful applicant will be expected to organise their workload and co-ordinate their activities.The ability to work under pressure and to use one's own initiative is also essential in this role. Excellent accuracy, organisational and communication skills are essential for this post, liaising with both the general public and colleagues.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care,child health,maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through ourCentral Cheshire Integrated Care Partnership.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job description Job responsibilities
Have a flexible attitude Be work Orientated Have an Out of the Box attitude Have a confident and enthusiastic personality Be Computer literate [Office 365 necessity] Have a natural enthusiasm to help people Show empathy to callers when required Have a positive attitude Be a great team player
Person Specification
Experience Essential
Administration skills
Experience Essential
Customer Service
Experience Essential
Call centre experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Mid Cheshire Hospitals NHS Foundation Trust
Address Leighton Hospital
Middlewich Road
Crewe
CW1 4QJ
United Kingdom
Employer's website https://www.mcht.nhs.uk/ (Opens in a new tab)