About this role
Job summary
Band 2 Receptionist (Florey Sexual Health Clinic)
This is a full-time post for 37.5 hours per week.
PLEASE NOTE: The post will include working shifts between 07:00-19:00 Monday to Friday and 09:00-13:00 Saturday.
The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team.
Reception is the first point of contact within our busy and extremely sensitive service andtherefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication andinterpersonal skills at all levels are essential qualities of the successful applicant.
We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.
Please note: The advert will close early if we receive a sufficient number of applications.
Main duties of the job
The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.
This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.
To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.
Previous NHS experience is not required, but customer-facing experience is desired.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our Trust "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description Job responsibilities
The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.
Please refer to the attached Job Description & Person Specification for further details of the job role.
Person Specification
Education / Qualifications Essential
GCSE (or equivalent) or above in English Language and Maths Call centre experience Customer Care or acquired experience
Desirable
Knowledge of Microsoft packages Computer Literacy courses
Experience Essential
Reception experience within a customer service setting Call centre experience Experience within an NHS administrative environment
Desirable
Reception experience within the NHS Experience of working in a fast paced NHS administration environment Experience of working with clients of differing healthcare needs Experience of working to tight deadlines
Skills, Knowledge, Abilities Essential
Accurate data entry, typing and checking skills Ability to communicate effectively with people at all levels Knowledge of healthcare administrative systems and processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Berkshire NHS Foundation Trust
Address Florey Clinic, Royal Berkshire Hospital
21a Craven Road
Reading
RG1 5LE
United Kingdom
Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)