About this role
JOB SUMMARY Friendly and dependable Customer Service Representative / Cashier with experience handling customer transactions, answering inquiries, and providing excellent service in fast-paced environments. Skilled in operating cash registers, processing payments, maintaining accurate cash balances, and resolving customer concerns professionally. Strong communication, multitasking, and teamwork abilities with a commitment to creating a positive customer experience and supporting daily business operations. KEY AREAS OF RESPONSIBILITY • Greet customers and provide friendly, professional assistance • Process cash, credit, and digital payments accurately • Operate cash register and maintain balanced cash drawer • Handle customer inquiries, complaints, and returns efficiently • Assist customers with product information and purchases • Maintain cleanliness and organization of checkout area • Restock shelves and support inventory control when needed • Promote company products, services, and special offers • Follow company policies, procedures, and safety standards • Work collaboratively with team members to ensure smooth daily operations STEWARDSHIP ATTRIBUTES REQUIRED Brave - Demonstrates the courage to make timely, informed decisions, even in challenging or uncertain situations. Willingly takes calculated risks aligned with business objectives while remaining accountable for outcomes. Agile - Responds effectively to change by adapting priorities, approaches, and solutions as business needs evolve. Applies critical thinking and sound problem-solving skills to deliver efficient and practical outcomes. Responsible- Exhibits sound judgment, personal accountability, and ownership of assigned responsibilities. Ensures adherence to company policies, governance standards, HSSEQ requirements, and applicable laws while delivering consistent results. Inclusive- Builds positive working relationships through collaboration, respect, and open communication. Values diversity encourages contribution from others and fosters an inclusive and respectful work environment. Visionary- Demonstrates forward-thinking by identifying opportunities for continuous improvement and innovation. Aligns daily activities and decisions with the Company’s strategic direction, purpose, and long-term objectives. SKILLS & COMPETENCIES Adaptability -Adapts effectively to changing priorities, processes, and operational demands in a dynamic work environment. Attention to Detail- Performs work accurately, thoroughly, and consistently to ensure quality, compliance, and reliability. Planning & Organizing- Develops, implements, and adjusts plans to meet objectives while ensuring optimal use of time and resources. Resilience & Stress Management- Maintains focus, productivity, and professionalism under pressure, ambiguity, and changing demands. Time & Priority Management -Manages multiple tasks and deadlines effectively in a fast-paced operational setting. Problem Solving & Decision Making- Analyzes issues, applies sound judgment, and implements practical solutions aligned with business needs. Digital & Systems Proficiency -Uses enterprise systems, software, and digital tools effectively to support operational efficiency and reporting. Written Communication -Communicates information clearly and professionally in writing to ensure understanding and appropriate impact. Client Focus -Delivers service excellence to internal and external stakeholders in alignment with company standards. Collaboration & Stakeholder Engagement -Works collaboratively with others to achieve operational and business objectives. Compliance & Policy Adherence -Demonstrates adherence to company policies, the Blue Book, HSSEQ standards, and applicable laws. Health, Safety & Risk Awareness -Supports a safe, compliant, and environmentally responsible workplace by identifying and reporting risks. QUALIFICATIONS AND EXPERIENCE • High school diploma or equivalent • Previous experience in customer service, retail, or cashiering preferred • Basic math and cash-handling skills • Ability to operate cash register and point-of-sale (POS) systems • Strong communication and interpersonal skills • Ability to work in a fast-paced environment • Good problem-solving and conflict-resolution abilities • Reliable, honest, and detail-oriented • Ability to work flexible hours, including weekends and holidays • Team player with a positive attitude and professional appearance WHAT WE OFFER We offer a competitive benefits package, including pension, life and health insurance, training and development opportunities, and a range of employee engagement activities designed to support our employees’ professional growth and overall well-being.