About this role
Job Duties: Act as the single point of contact for all IT facility support Provide remedial support to resolve all problems and support issues arising from the usage of computer facilities Carry out operational support tasks on day-to-day administration, operation, and management of computer facilities Perform assigned tasks in setting up and/or configuring computer facilities for specific purposes, including assisting users in accepting newly acquired hardware, software, and/or implementation services Compile reports when required by the school, including inventory reports for Software Asset Management Support WebSAMS system operations (including WebSAMS server, HTTP, database, firewall, and system backup) Ensure server backups are functioning properly and backup files can be read normally Provide technical support on general matters relating to the operation of IT facilities, including general usage of installed hardware and software Support teachers in classroom teaching Manage Wi-Fi wireless network operations Manage tablet devices using Mobile Device Management (MDM) systems Assist in procurement of software and hardware, including quotations and disposal procedures Provide professional advice on IT equipment purchases and development Assist in school events and promotional activities, including photography and video recording Assist in video editing and production Technical Requirements: Holder of MCP certificate or equivalent qualifications Detailed knowledge of network operating systems, equipment, software, and other hardware and software Familiar with Windows Server, Linux Server, MySQL management, and Networking Detailed knowledge of communication protocols, e.g., TCP/IP Practical experience in supporting and managing web servers Competent in diagnosing and resolving problems Capable of setting guidelines and procedures for daily operations of installed WAN/LAN Good command of written and spoken Chinese and English, fluent in Cantonese Must pass Sexual Conviction Record Check (SCRC) Working Hours: At least 45 hours per week (flexible adjustment according to school needs with prior notice) Default schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (1-hour lunch break); Saturday, 8:00 a.m. to 1:00 p.m. (no lunch break) Overtime: compensated as time-off in lieu Holidays: statutory holidays only