About this role
Key Responsibilities： End-to-End Service Delivery: Lead and manage the lifecycle of network provisioning projects from order validation, site readiness, equipment staging, testing, to service hand-over (Ready-for-Service / RFS). Multi-Party Coordination: Act as the central point of contact between enterprise clients, internal engineering/operations teams, local loop carriers (LLCs), and third-party vendors. Risk & Timeline Management: Monitor project milestones, identify potential delays (e.g., fiber lead-in, civil works, CPE delivery), and implement contingency plans to maintain strict SLAs. Documentation & Reporting: Prepare technical delivery schedules, site survey reports, project status updates, and sign-off documentation using PDF business applications and Microsoft Office tools. AI-Driven Productivity: Leverage AI productivity tools (e.g., generative AI assistants, automated workflow tools) to streamline reporting, draft client communications, and optimize daily task scheduling. Multi-Task Management: Simultaneously handle multiple active provisioning projects of varying complexities while working under operational pressure. Job requirements： Education & Experience: Higher Diploma or above in Telecommunications, Computer Science, Information Technology, Engineering, or a related discipline. Minimum of 3 years of proven experience in project coordination, customer service delivery, or network service provisioning within a Telecom Service Provider, ISP, or System Integrator (SI). Technical & Tool Skills: Basic to intermediate understanding of enterprise networking concepts (Broadband, IEPL/IPL, MPLS, SD-WAN, Router/Switch deployment). Practical experience or familiarity with AI tools (e.g., ChatGPT, Gemini, Copilot) to boost project efficiency and workflow automation. Proficiency in Microsoft Applications (Copilot, Word, Excel, PowerPoint, Project) and PDF business software (Adobe Acrobat, Kofax, or Nitro PDF). Soft Skills & Attributes: Exceptional Communication: Strong coordination, negotiation, and interpersonal skills across technical and non-technical stakeholders. Work Under Pressure: Demonstrated ability to manage conflicting priorities and stay composed in high-velocity environments. Proactive Attitude: Positive, self-motivated, "can-do" mindset with a strong sense of ownership over project outcomes.