About this role
Your Role: Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with call agents or may require calling the complainants. Other special tasks as assigned from Manager. To Succeed Your Role: Degree holder or Diploma graduate in Business Administration, Finance, Pension Management, or a related discipline. At least 2 years of experience in the banking or financial services industry, with a minimum of 2 years' experience in customer service or a call center environment. Experience in MPF client servicing, including handling employer and member enquiries, with strong knowledge of MPF schemes and pension-related regulations, is highly preferred. Excellent communication, interpersonal, and presentation skills, with proven frontline customer service experience. Demonstrated ability to handle customer complaints, resolve complex issues, and manage demanding customer situations professionally. Familiarity with back-office systems and customer profile verification processes. Strong analytical and problem-solving skills with attention to detail. Proficient in both spoken and written English, Mandarin and Cantonese. Candidates with more extensive relevant experience may be considered for the position of Customer Care Supervisor.