About this role
工作簡介 Direct all frontline operational activities of all food & beverage services ensuring that quality products and services are delivered and served to guests. Assist in overseeing the operation of forte and supporting Catering Services team in order to achieve service goals and customer satisfaction. 工作職責 Explore new business opportunities and sustain current guests of forte. Plan and co-ordinate F&B promotions e.g. Mooncake, Halloween, Christmas etc. Guest Engagement – building/tidying up guest database, enhance guest relationship, initiate promotional campaigns targeting corporate, guests in the vicinity, promote loyalty program. Monitor guest satisfaction/feedback in relation to product; keep management promptly informed on all feedback and follow through appropriate actions accordingly. Assist in developing yearly plan for department (Marketing Plan and Promotion Calendar) and submit to the General Manager. Assist in monitoring the department’s actual performances as compared to planned performance and take corrective action as required. Assist in compiling and distributing revenue forecasts, sales analysis date and operating reports. Assist in implanting marketing programs and reinforce use of suggestive selling techniques. Assist in handling F&B related correspondence, event quotations, special functions coordination. Attend communication/coordination meeting with other hotel departments. Assist in preparing all food promotions and festival, in collaboration with Executive Chef. Promote above with the assistance of Corporate Communication Department. Coordinate the advertising plan together with Corporate Communication Department. Coordinate all collateral and printing material with Corporate Communication and Group Creative Department. Ensure all food and beverage areas are kept clean and uncluttered in accordance with company standards and local laws. Maintain equipment in good repair and all venues in perfect conditions. Coordinate controls and security procedures for receiving, storing, requisitioning, issuing and inventory of food, beverage, china, glass, silver and other supplies. Maintain and coordinate with Purchasing Department and F&B Control a purchasing system for food, beverage and supplies which conforms to company guidelines. Assist in preparing outlet production selection and pricing in coordination with Executive Chef, Cost Control, Purchasing, for approval by Controller and General Manager when needed, to maximize sales and profitability in line with the outlet policy and profit budget. Revise pricing structure to adopt the market situation when appropriate. Prepare Profit Budget, in coordination with F&B Analyst and Controller. 工作職責(續) Oversee, supervise and help in the breakfast operation in all outlets and in the banqueting area, to ensure smooth running, and adequate standard of quality. Attend the morning department meeting to discuss the activities and happenings pertaining to the Hotel operation and interact with other departments on related issues when and wherever needed. Attend any special meetings with the general manager on any special activities, projects and any other related matter to the F&B operation. Conduct the daily meeting with all the Sous-Chef / head of department in the kitchen, to discuss the daily events in the banqueting area, new menu implementations, special events. Check on all guest comments and discuss any corrective measures to be taken in each case, in order to maintain and improve the standard. Make regular rounds of the various kitchens to check regularly on the cleanliness. And sanitation in all areas, check particularly the cleanliness of all refrigerator to ensure adequate turnover of the stock. Inspect the receiving area and the storeroom to ensure proper reception of the food products for the day, and correct any situation arising from short delivery or problems of substandard quality. Make sure that all food requirements have been full filled for the day or any forthcoming events in the future. Checks on the food requisitions form all kitchens to ensure that adequate food will be prepared for the level of business on hand that wastage and overproduction will be kept to a minimum. Also checks on all inter kitchen transfers to ensure that a realistic cost can be kept for all outlets. Check and make a round of all outlets before each service, Lunch and Dinner to ensure that every head of department is aware of the number of reservations in their respective outlets, so that the adequate preparation has been completed to fit the demand for that day. Continuous check on the quality will be conducted also during these various rounds. During service, Breakfast, Lunch and Dinner, in forte conduct spot check on the quality of the products as often as possible to ensure proper standard are kept. Also give support to any outlets needing a hand in busy period during the service, once again to ensure a continuity in standard. Attend to any administrative duties: i.e., reports to other departments on related issues, communications and guidelines joint projects, follow up on all matters at hand, counselling, coaching and solving problems or negotiating situations with department heads or staff members, or any other related matters. These above duties are by no means exhaustive but should be considered as a basic format, as the daily demands of this position can change greatly in accordance with level and nature of the business and because of the fact that it demands total flexibility to adapt an ever changing market and clientele. A proactive and creative mind must be the most notorious and typical feature for this position as one must be always ahead with regards, to searching new ways, new products, and awareness to changes. Any other relevant projects and duties as assigned by superior. 工作要求 Hotel management graduate or above. Minimum 8-10 years hotel F&B operations. Formal training in F&B operation and administration. Good communication and presentation skills. Energetic, Chic and stylish, preferably with experience in serving high-end market. Self-motivated, organised and able to work independently. Good interpersonal skills and ability to provide customer service. Good command of spoken English and Mandarin. Well organized and out-going. Aligned with the group's Core Values: Liveliness, Heart2Heart, Oneness, Trust, Excellence and Learning. 個人資料私隱 We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected. The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2906. We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.