About this role
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Regional Hospital Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. Job Title: Supply Chain Team Lead At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Regional Hospital Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. Location Duke Regional Hospital, 3463 N. Roxboro St Durham NC 27704 Work Schedule Monday - Friday 6:00am- 2:30pm Occupational Summary Directly responsible for leading all day-to-day activities of the Supply Chain Associates (Levels 1 & 2). This includes process improvements, relationship building, establishing and monitoring performance expectations, and maintaining morale. Work Performed Perform all Supply Chain Associate (Levels 1 and 2) job functions and responsibilities at an advanced level while being able to be a mentor/preceptor to the staff. Exhibit exceptional leadership by example while working alongside the Supply Chain Associates (Levels 1 & 2). Apply advanced knowledge of Inventory Management practices. Identify and implement department improvements including safety, process flows, shelf spacing optimization, scheduling, FIFO rotations, cleaning schedules, input and analysis of metrics, tracking daily output and performance of staff, reporting of product outages, and increased utilization. Work closely with nursing floors and OR staff to perform all par maintenance functions, including adjustments as needed with assistance from the Supply Chain Management Information Systems (SCMIS) team. Manage employee job functions and schedule times to meet daily departmental demands. Work with little or no supervision from the manager. Plan and schedule work of stockroom, warehouse, or receiving/dock personnel, ensuring proper distribution of assignments, adequate staffing, space, and facilities for subsequent performance of tasks. Maximize employee efficiencies of all shift work and schedules. Manage attendance of assigned staff, including documentation of tardiness, PTO, and related items in API. Direct assigned staff in the attainment of performance standards and evaluate performance. Provide input regarding performance evaluations, hiring, and related personnel actions. Meet regularly with department personnel, Supply Chain leadership, and customers to resolve issues of concern. Assist with the development and management of EJRs and assist with performance reviews of assigned staff. Provide corrective action when necessary. Serve in a preceptor role by coaching, teaching, and mentoring new employees. Lead all day-to-day Supply Chain functions in assigned areas of responsibility, which may include: Receiving/Dock JIT/LUM Inventory for Pyxis Stations PAR Areas Warehouse STAT Room Procedural Areas Additional Responsibilities Based on Assigned Area Coordinate with Procurement to address backorders and manage appropriate action and communication to customers. Coordinate with Procurement to keep staff and customers informed of product conversion status. Review storage locations to ensure proper rotation of time-sensitive items and proper product placement. Lead handling of incoming and outgoing shipments. Ensure appropriate entry of Goods Receipts and verification of merchandise. Review shortages, overstock situations, and damaged goods and resolve issues when possible. Proactively inform management of supply and/or customer issues that cannot be resolved. Establish and maintain effective working relationships with clinical staff and external customers to promote efficient patient care. Serve as a Subject Matter Expert (SME) related to Supply Chain functions to promote single-point-of-contact service for customers' Supply Chain needs. Review MRP orders to assure appropriate inventory levels are maintained and replenished. Perform additional job functions (within reason) necessary to ensure safe patient care practices as directed by Supply Chain management. Work cooperatively and communicate effectively with others to achieve organizational and team goals. Respond professionally to customer needs and work effectively in a computerized environment. Knowledge, Skills and Abilities Must have the ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. Must be able to push and pull unloaded and loaded supply carts requiring up to 100 pounds of exertional force daily. Reaching, lifting, stooping, and bending are frequent in daily duties. Ability to introduce change and implement new programs. Possess a sense of urgency and a proactive, customer-based philosophy. Possess strong interpersonal skills and the ability to foster and build relationships. Ability to be sensitive to customer needs through the practice of quality service principles. Possess excellent oral and written communication skills. Possess knowledge of automated materials management functions. Ability to lead by example. Level Characteristics Must have the ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. Must be able to push and pull unloaded and loaded supply carts requiring up to 100 pounds of exertional force daily. Reaching, lifting, stooping, and bending are frequent in daily duties. Ability to introduce change and implement new programs. Possess a sense of urgency and a proactive, customer-based philosophy. Possess strong interpersonal skills and the ability to foster and build relationships. Ability to be sensitive to customer needs through the practice of quality service principles. Possess excellent oral and written communication skills. Possess knowledge of automated materials management functions. Ability to lead by example. Minimum Qualifications Education High School Diploma or GED required. Postsecondary education in Logistics, Supply Chain, Business, Accounting, Finance, or other related field preferred, but not required. Experience At least 3 years of experience in distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or other comparable service line required. Experience leading, supervising, and/or mentoring staff highly preferred, but not required. Postsecondary education in Logistics, Supply Chain, Business, Accounting, Finance, or other related fields may offset the experience requirement (one year of relevant education = one year of relevant experience). Degrees, Licensures, Certifications Valid Driver's License may be required. Job Information Job Title: Supply Chain Team Lead Job Code: 00004603 Job Level: D1 Equal Opportunity Employer Statement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas. To achieve this exchange, it is essential that all members of our community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provisions for requests for reasonable accommodation will be provided by each hiring department. Job Code: 00004603 SUPPLY CHAIN TEAM LEAD Job Level: D1 Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.