About this role
What you’ll do • Lead the daily operation across the Foodhall, ensuring exceptional customer service, strong commercial delivery, excellent product availability, food quality, and outstanding standards. • Support the Store Manager to deliver the retail plan and drive performance across sales, profit, standards, compliance, and people. • Step up to run the full store when required, keeping energy, pace, and focus high. • Coach and develop Team Managers and colleagues to inspire customers, deliver great service, and build confidence across all food categories. • Use data and insight to identify opportunities, optimise performance, and make quick, informed commercial decisions. • Champion digital adoption and omnichannel retailing, helping teams connect online and in-store experiences for customers. • Set and maintain high standards in service, food safety, product presentation, availability, and operational excellence, always reflecting the modern M&S brand. • Build a diverse, motivated team that thrives on collaboration, pace, and continuous improvement. Who you are • Experienced in leading large teams within a retail, food, hospitality, or customer-focused environment. • Passionate about food, quality, service, and creating exceptional customer experiences. • Commercially astute, operationally strong, and confident making decisions in a fast-paced environment. • A hands-on leader who brings energy, clarity, and accountability to every shift. • Skilled in coaching, feedback, and development to help people perform at their best. • Digitally confident, with a focus on innovation, efficiency, and continuous improvement. • Adaptable, resilient, and ready to step up when needed. Fresh. Fast. Inspiring. Be part of the new M&S.
What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special…
• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household. • Competitive holiday entitlement with the potential to buy extra holiday days. • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. • A generous Defined Contribution Pension Scheme and Life Assurance. • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. • Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family. • Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family. • A charity volunteer day to support a cause you're passionate about through a dedicated day away from work. Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. We’re hiring across our South Yorkshire Region rather than an individual store, meaning successful candidates will be considered for various management opportunities across London offering variety, flexibility, and the chance to build a meaningful and significant career with M&S. Make your mark with M&S. Apply today and be part of our transformation today. #LI-EC