About this role
Key Responsibilities Proposal Management & Solutioning Excellence
• Lead all healthcare proposal development activities, including RFIs, RFPs, solution proposals, executive presentations, pricing support, and finalist presentations. • Build repeatable solution frameworks and proposal assets that highlight EXL's healthcare domain expertise, AI-powered capabilities, analytics solutions, digital operations, and outcome-based value propositions. • Drive consistency, quality, and innovation throughout the proposal lifecycle while improving proposal turnaround times and win rates. • Conduct win/loss analyses and translate insights into actionable improvements for offerings, messaging, solution positioning, and pricing strategies. AI-Powered Commercial Transformation
• Champion the use of Generative AI, Agentic AI, automation, and digital tools to streamline proposal creation, content management, knowledge sharing, and sales support workflows. • Lead the implementation and optimization of proposal and sales enablement technologies, including intelligent content management, AI-assisted proposal development, CRM, and sales productivity platforms. • Partner with Healthcare, Data & AI, and Digital Solution teams to continuously incorporate EXL's latest AI-enabled capabilities into client-facing materials. • Establish AI-driven metrics and insights that improve forecasting, pipeline visibility, sales productivity, and proposal effectiveness. Team Leadership & Talent Development
• Lead and develop a diverse team of solution consultants, bid managers, proposal managers, proposal writers, graphic designers, content specialists, business development analysts, and sales enablement professionals. • Build a culture of accountability, continuous improvement, innovation, collaboration, and customer-centricity. • Develop talent strategies, succession planning, and capability-building programs that strengthen the organization's commercial effectiveness. Cross-Functional Collaboration
• Serve as a strategic connector between Growth, Operations, Product, Delivery, Marketing, Finance, Digital, Analytics, and AI organizations. • Collaborate with subject matter experts to develop compelling, data-driven solutions that solve complex healthcare challenges. • Support strategic pursuits, executive client engagements, analyst interactions, industry events, and key growth initiatives.
Experience Needed for Success Healthcare & Industry Expertise
• Deep knowledge of healthcare payer, provider, PBM, and healthcare services markets. • Strong understanding of one or more of the following: • Payment Integrity • Care Management (CM) • Utilization Management (UM) • Disease Management (DM) • Revenue Cycle Management (RCM) • Risk Adjustment • Population Health • Pharmacy Benefit Management • Clinical Operations • Healthcare Analytics and Data Solutions
Commercial & Sales Excellence
• Proven success leading enterprise proposal management, presales, solutioning, or sales enablement organizations. • Significant experience supporting large, complex healthcare pursuits and multi-million-dollar transformation opportunities. • Demonstrated expertise across opportunity qualification, solution design, commercial modeling, proposal development, executive presentations, and deal strategy. AI, Data & Digital Transformation
• Experience leveraging Generative AI, automation, analytics, and digital technologies to improve commercial effectiveness and business outcomes. • Understanding of AI-enabled healthcare solutions, data-driven operations, predictive analytics, intelligent automation, and digital transformation strategies. • Experience introducing and scaling sales and proposal technologies that improve productivity, knowledge management, and win rates. Leadership & Influence
• Proven experience leading large, geographically dispersed, cross-functional teams. • Strong executive communication and stakeholder management capabilities. • Ability to influence senior leaders across Sales, Operations, Product, Technology, and Executive leadership teams. • Exceptional analytical, problem-solving, and strategic thinking skills. Technical & Tool Proficiency
• Experience with CRM and sales enablement technologies such as Salesforce, HighSpot, RFPIO, Responsive, HubSpot, Copilot, and other AI-enabled productivity platforms. • Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Microsoft Copilot. Qualifications
• Bachelor's degree in Business, Marketing, Healthcare Administration, Technology, or a related field. • MBA or advanced degree preferred. • 15+ years of healthcare industry experience spanning healthcare services, operations, consulting, sales, solutioning, or commercial leadership. • 10+ years leading proposal management, presales, sales enablement, solution consulting, or commercial support organizations. • Demonstrated experience supporting healthcare payers, providers, PBMs, and healthcare technology organizations. • Proven track record of driving growth through innovative commercial strategies, AI-enabled capabilities, and differentiated healthcare solutions. Preferred Candidate Profile The ideal candidate is a healthcare growth leader who combines deep healthcare expertise with modern AI, analytics, and digital transformation capabilities. They understand how to translate complex client challenges into compelling, outcome-based solutions while leveraging technology and innovation to improve commercial effectiveness and accelerate revenue growth. Salary Range: $167,000 - $239,000 The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.