About this role
•Help Customers: Answer customer questions about orders, products, and payments through calls, emails, and chat.
•Be Polite: Talk to customers in a friendly, calm, and understanding way.
•Payment Help: Help customers with payment status, pending payments, and payment-related questions.
•Solve Problems: Listen to customer complaints and fix their issues quickly.
•Know the Products: Learn about the company’s products so you can help customers better.
Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work
Higher Education Diploma with 0 - 3 years of relevant experience