About this role
Job details •Proposed designation Senior Analyst •Role type Team driven •Reporting to Assistant Manager/Manager •Geo to be supported United States •Work timings 6:30PM-3:00AM
Roles & responsibilities KPMG Global Services (KGS) delivers smart working processes, rapidly scalable solutions and the right talent. The Senior Analyst will be responsible for managing aspects of the HR data, information and document management for our Contingent worker team. The role holder will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail. Operational administrative duties to include: •Process all submitted requests strictly within established Service Level Agreements (SLAs), continuously monitoring and resolving internal stakeholder issues through to completion, and analyzing operational trends to deliver strategic insights to leadership. •Develop, maintain, and continuously update process documentation and knowledge resources, partnering closely with the HR Tech & Data team to identify new knowledge article opportunities and keep existing content current. •Ensure strict adherence to compliance, controls, and audit readiness across all processes (including independence rechecks for re-onboarding), while executing any other operational duties as assigned. •Processes data change requests for contingent workers •Proactively identify and resolve complex, systemic cross-platform issues spanning ServiceNow, Beeline, and HRMS, while driving end-to-end process standardization and continuous improvement initiatives across multiple teams. •Provide high-touch guidance and comprehensive support to Engagement Managers, recruiters, and Sourcing Hubs, facilitating critical information gathering (such as cost center/project codes and training confirmations) and troubleshooting escalated issues. •Communicate with stakeholders(internal and external) and onshore team members/leadership team, throughout all processes •Maintain accurate employee/new hire records within HR administrative systems, ensuring confidentiality and data integrity •Generate HR-related reports and provide data analysis as needed •Ability to follow standard processes and identify and report any potential issues, understanding when to escalate •Ensure all requirements are adhered to through compliance with all appropriate policies and procedures. •When applicable create and update SOPs • o
This role is for you if you have the below Educational qualifications •Non-tech graduate - BA, B. Com, B.Ed or BE, BCA Work experience •4-6 years of work experience in relevant domain •Preferred exposure to international work setup