About this role
• Monitor the achievement of strategic targets for service solution development and ensure continuous improvement within the Assisted Channel Solution unit. • Monitor the effective and efficient utilization of the Assisted Channel Solution unit's budget. • Ensuring service solution development processes and procedures align with the Bank's internal policies as well as external requirements (regulations, laws, and government decrees). • Evaluate and coordinate the preparation and reporting of matters related to governance, compliance, and risk within the Assisted Channel Solution unit. • Monitor the progress of feature and application development against established targets, and propose as well as implement necessary improvements.