About this role
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org.
Position Summary The Patient Access Supervisor will provide leadership and oversight of daily patient access operations for the new Kingswood Clinic, supporting both Primary Care and Specialty services. This role is responsible for ensuring efficient front-end operations, patient registration, scheduling workflows, staff support, and service excellence while promoting a positive patient and family experience. The supervisor will work collaboratively with clinical and operational leaders to support clinic readiness, ongoing growth, and operational success. Essential Functions:
• Supervise and support Patient Access staff across Primary Care and Specialty services. • Oversee patient registration, scheduling, check-in/check-out, insurance verification, and customer service processes. • Monitor staffing coverage and workflow efficiency to ensure operational needs are met. • Provide coaching, training, and performance management for Patient Access team members. • Identify opportunities for process improvement and implement best practices to optimize patient access and experience. • Partner with clinic leadership to support operational goals, patient throughput, and quality initiatives. • Ensure compliance with organizational policies, procedures, and regulatory requirements. • Assist with clinic opening activities, onboarding, and operational readiness planning for Kingswood. • Experience leading patient access, registration, scheduling, or ambulatory operations teams. • Strong communication, customer service, and problem-solving skills. • Knowledge of healthcare registration, insurance verification, and scheduling workflows. • Ability to manage multiple priorities in a fast-paced ambulatory environment. Job Requirements: Associate degree 3-5 years of job related experience required.