About this role
Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
Our M/D Totco group is looking for a Field Service Technician in the Washington, PA area. An ideal candidate has a technical background with mechanical and electrical aptitude, is a self-starter, dependable, with a desire to grow in their profession and career. The Field Service Technician will be responsible for installing, maintaining, and servicing all NOV - M/D Totco rental systems throughout West Texas.
-Work independently with little supervision. Travel to customer locations to install, calibrate, test, and commission NOV-MD Totco equipment and software - Provide onsite training to customers in safe operation and use of M/D Totco systems - Perform general maintenance on NOV-MD Totco equipment and software including updates, upgrades, and replacement - Respond to and manage service calls that require more time than anticipated - Service calls may include troubleshooting and repairs, additional equipment requests, rig up/down equipment, etc. - Diagnose and solve problems from non-technical descriptions provided by customers - Possess superb customer service skills - Build positive relationships with customers - Produce timely and detailed service reports, billing tickets, and any other job-relevant documents Responsibilities
• Install, calibrate, test, and commission M/D Totco equipment and software. • Travel to customer locations across West Texas. • Train customers on safe equipment operation. • Maintain, update, upgrade, and repair equipment and software. • Troubleshoot service issues and respond to customer service calls. • Rig up and rig down equipment as needed. • Diagnose problems from customer descriptions and provide solutions. • Build strong customer relationships and deliver excellent service. • Complete accurate service reports, billing tickets, and related documentation.
• High school diploma or GED required. • Associate degree or equivalent experience preferred. • At least two years of technical experience preferred. • Mechanical and electrical aptitude; electrical experience preferred. • Knowledge of oil and gas equipment, hardware, and software. • Strong communication and interpersonal skills. • Ability to work independently with minimal supervision. • Willingness to travel more than 75% and be on call. • Ability to work a 10-days-on, 4-days-off schedule with 12+ hour days. • Must be at least 21 and pass background, driving record, and drug screenings.