About this role
There’s something so special about working for the world’s most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities with no end of exciting prospects to explore. A team that feels like family, a place where you belong.
Working for Heathrow brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working location
Your contractual place of work will be the Heathrow Business Services Centre in Glasgow so you'll need to be based in the UK and within a commutable distance to work.
We also have some hybrid roles with a working approach which offers the opportunity for colleagues to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process.
Equal Opportunities
As an equal opportunities employer, we encourage applications from everybody. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.
As a People Services Support Team Member, you will deliver agreed People Services activities in line with business requirements and relevant regulatory and compliance standards. Delivering a great customer experience to our colleagues is central to this role. You will act as a professional, timely, and high‑quality first point of contact for HR‑related queries across the organisation. You will resolve queries at the earliest opportunity, using sound judgement to escalate more complex cases where appropriate, always ensuring a positive and supportive colleague experience. Please note this is a 12 month FTC.
• Deliver defined People Services activities in line with business requirements. • Maintain a high level of attention to detail, ensuring data is checked and input accurately. • Build and maintain strong working relationships within the People Services team and with wider stakeholders. • Ensure all received data is accurately recorded in Heathrow systems, providing a clear and auditable trail of documentation and actions. • Proactively identify opportunities for continuous improvement and contribute to process improvement and change initiatives. Examples of duties:
• Complete employment references for current and former employees. • Respond to Tier 1 HR queries received via telephone, email, and service requests, resolving queries at first point of contact wherever possible.
• Ability to work to tight deadlines, demonstrating a flexible and agile approach. • Proven customer service experience, with a focus on delivering a positive and professional experience. • Strong organisational skills, with the ability to plan, prioritise, and manage multiple tasks to meet deadlines. • Competent and confident user of Microsoft Office applications.