About this role
To provide each guest with outstanding and personalized customer service, while providing facials, waxing, make-up & body treatments with high skill set.
• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. • Initiate and engage in conversations in a professional and friendly manner. • Holds a strong understanding of all skin types with the ability to analyze skin and suggest treatments and retail products for home care. • Must be able to work well with others and as a team. • Participate and attend all education classes and staff meetings. • Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. • Provide consistent professional treatments as directed in training classes and accepted certification practices. • Properly care for equipment and product used. • Communicate and describe in an articulate manner the spa offerings and services provided. • Ability to compare the different services on the menu and customize facials or body treatment to meet the individual client’s needs. • The ability to recommend and up-selling services. • Handle guest questions and concerns with professionalism and courtesy • Respond to guest requests immediately, accurately, and appropriately. • Understand the importance of and committed to continuing education. • Able to work unsupervised to a prolonged period. • Uphold all protocols for set-up, treatment provided and cleanliness of treatment rooms. • Maintain a clean, safe, stocked, and well-organized work area. • Maintains spa appearance, cleanliness, a polished look and proper uniform standards. • Comfortable around guests who may be in a state of undress. • Perform other tasks assigned by Manager or Assistant Manager.
• High school diploma or equivalent. • Completed and passed State Board of Cosmetology. • Must present a well-groomed appearance. • Must be able to get along with co-workers and work as a team. • Must be able to maneuver in and around the salon, spa and fitness area. • Must be able to lift up to 10 lbs, bend, kneel and stoop when working with exercise equipment. • Responds to visual and oral cues. • Must be able to read, write, speak and understand English. • Must be able to work in a close-knit environment with constant co-work involvement. • Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.