About this role
• Enforces company security/safety regulations. • Guards transfer of money and chips from Change Booth to Main Cage. • Performs all security/safety related duties. • Represents company and its property to ensure all Casino regulations are adhered to at all times. • Consistently demonstrates superior customer service skills by displaying outlined service behaviors. • Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. • Creates an atmosphere of luck and celebrates guest’s wins. • Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. • Anticipates needs and provides fast, flawless service. • Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Must be 21 years of age • Must possess a valid driver’s license • Must be able to work any day of the week and any shift • Must present a well-groomed appearance • Must be able to work independently • Must be able to sit, stand, or walk for long periods of time • Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts • Must possess excellent written and verbal communication skills • Must possess the ability to interact in a professional manner with the general public