About this role
The role spans IT Strategy & Enterprise Architecture, Enterprise Infrastructure & Engineering, Business Applications, Data, Analytics & AI, and IT Operations & Service Management — with a strong mandate to simplify and modernize the technology landscape, and enable operational excellence and company’s scalable growth. This role will report to - Vice President, Enterprise IT and Executive Leadership Team member Leading through accountable pillar leads, the IT Director will need to ensure cross-functional integration, architectural discipline, and value-driven execution while balancing operational stability with transformation initiatives across cloud, SaaS, data, security, automation, and AI. This role carries end-to-end accountability for enterprise IT performance, service quality, platform maturity, and risk posture.
IT Strategy & Enterprise Architecture
• Define and execute enterprise IT strategy aligned to business priorities. • Establish architecture standards, integration principles, and technology roadmaps. • Partner with enterprise stakeholders to ensure technology investments are governed, scalable, and outcome-focused. Information Security & Cybersecurity
• Strengthen enterprise risk posture through proactive vulnerability management, incident readiness, and audit compliance. • Embed security-by-design across infrastructure, applications, data platforms, and AI initiatives. Enterprise IT Infrastructure & Engineering
• Provide strategic direction across cloud, network, endpoint, identity, collaboration, and core platforms through infrastructure leadership. • Accountable for platform reliability, lifecycle governance, and operational maturity across enterprise infrastructure. • Drive standardization, resilience, cost optimization, and business continuity across geographies. Business Applications
• Own enterprise platforms (ERP, HCM, CRM, CPQ, ITSM, Financial systems, collaboration tools, etc.) aligned to end-to-end business processes. • Lead application rationalization, modernization, and integration while balancing agility with architectural discipline. Enterprise Data, Analytics & Reporting
• Own enterprise data platforms, analytics, and reporting capabilities ensuring governance, quality, and business alignment. • Drive enterprise data architecture, integration standards, and trusted data foundations across business systems. • Enable scalable reporting and self-service analytics through governed enterprise platforms. • Ensure measurable adoption, data reliability, and decision support across internal functions. AI Enablement & Predictive Intelligence in Internal Operations
• Drive responsible AI adoption across internal enterprise platforms, IT operations, and business enabling functions. • Develop predictive intelligence capabilities that improve planning, productivity, risk awareness, and decision making. • Identify and scale AI-led automation and intelligent workflow opportunities aligned to enterprise priorities. • Ensure AI initiatives align with enterprise governance, security, and risk frameworks. IT Operations & Service Management
• Own end-to-end enterprise IT service delivery, performance, and user experience outcomes. • Drive operational excellence through automation, proactive monitoring, and continuous improvement. Stakeholder, Executive & Governance Engagement
• Act as a trusted advisor to senior leadership on technology, risk, cost, and transformation decisions. • Provide clear, data-driven updates in executive forums and governance reviews. • Establish transparent governance mechanisms that enable speed without bureaucracy. Financial Management & Vendor Ecosystem
• Own IT financial performance, annual operating planning, cost optimization, and value realization across the technology portfolio. • Manage strategic partnerships with cloud providers, SaaS vendors, system integrators, and security partners. Team Leadership & Capability Building
• Lead and build a high-performing enterprise IT organization. • Build leadership depth, strengthen internal capabilities, and ensure cross-pillar collaboration and accountability. • Ensure clear accountability across pillar leads while maintaining enterprise-wide delivery ownership.
• Bachelor’s degree in IT, Computer Science, Engineering, or related field; Master’s preferred. • 18–20 years of progressive enterprise IT leadership experience. • Proven experience leading an enterprise IT organization or significant multi-pillar IT function, with accountability for strategy, operations, risk, and business outcomes. • Proven accountability for enterprise IT environments within consulting, technology services, or global enterprise organizations. • Demonstrated success balancing operational stability with transformation initiatives across cloud, SaaS, modernization, and automation. • Strong executive engagement experience, including governance forums, risk discussions, and budget ownership. • Experience operating within security-conscious, audit-driven environments. Technical & Functional Depth
• Enterprise infrastructure (AWS, Azure, GCP, networking, identity, endpoints, collaboration platforms) • Information security & cybersecurity governance • Enterprise business platforms (Salesforce ecosystem, Oracle Fusion, SAP, ITSM platforms, collaboration tools) • Data platforms (BigQuery or similar), analytics, and AI enablement • IT operations, service management, and enterprise architecture Leadership & Executive Competencies
• Enterprise-first mindset connecting technology decisions to business outcomes. • Calm, structured leadership during incidents, escalations, and security events. • Ability to simplify complexity and influence non-technical executives. • Proven capability to build and mentor high-performing leadership teams. What Success Looks Like in This Role
• Stable, secure, and resilient IT operations with reduced risk exposure. • Simplified technology landscape with optimized run costs. • Faster enablement of business initiatives through scalable platforms. • Predictable security posture and strong executive confidence. • Improved user experience and operational efficiency. • IT recognized as a strategic business enabler.