About this role
About Medserv:
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview:
Due to internal growth at Medserv, we are actively looking for a Medical Secretary to join our Remote Practice Management team based full time onsite in our Athlone Office, with hybrid option available after 1 years service. As a Medical Secretary, you will play a vital role in supporting our consultant clients and ensuring patients receive an excellent experience throughout their healthcare journey. Working closely with a dedicated Patient Administrator, you'll become a trusted extension of your clients' practices, managing appointments, handling patient enquiries, coordinating clinic schedules, and ensuring day-to-day operations run smoothly.
What You'll Be Doing
• Managing a high volume of incoming calls from patients, consultants, hospital staff, and secretaries
• Scheduling and coordinating consultant clinics
• Processing medical dictation and correspondence
• Managing patient and client enquiries efficiently and professionally
• Taking payments and supporting billing-related enquiries
• Uploading and maintaining accurate patient information within our Practice Management system
• Handling internal and external email communications
• Building strong relationships with consultants and ensuring exceptional client service
• Participating in weekly team meetings and continuous improvement initiatives
• Supporting the onboarding and training of new team members when required
• Assisting with additional projects and administrative tasks as the business grows
Essential Requirements
• Strong organisational skills, including managing tasks, priorities, deadlines, records, or appointments
• Strong attention to detail, including accurate data entry, document handling, record keeping, or written communication
• Strong written and verbal communication skills
• Experience communicating professionally with customers, clients, patients, colleagues, managers, suppliers, or other stakeholders
• Experience handling telephone calls, emails, inboxes, or customer enquiries
• Strong customer service skills, with the ability to remain professional, helpful and calm when dealing with enquiries
• Experience using Microsoft Office applications, particularly Outlook, Word and Excel
• Ability to manage multiple tasks and priorities in a busy or fast-paced working environment
• Ability to work independently and as part of a team
• Ability to handle confidential or sensitive information appropriately
Package:
• Salary: Circa €29,500
• Performance bonus (team based)
• Corporate health insurance with Irish Life
• Pension contribution
• Maternity and Paternity leave (T&C's apply)
• Life Assurance
• Gym membership
• Dedicated EAP provided by Health Assured
• 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
• Holiday Plus Scheme to purchase additional leave
• Professional development opportunities
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work
• 35-hour working week compensated at a 40-hour week
• Hybrid working options after 1 years service
• Workcation options
Additional Info:
• For the first 12 month - This is a full-time position with rotating shifts (8am - 4pm, 8.30am - 4.30pm, 9am - 5pm)
• All offers of employment are subject to a valid work permit
• Role commences immediately
• We use screening tools to assist with our hiring process. Please review our Candidate Privacy Notice at medserv.ie/candidate-privacy-notice for further information