About this role
JOB DESCRIPTION & PERSON SPECIFICATION
JOB DESCRIPTION
Company/ Division Department: Bassadone Automotive Finance – Finance Department
Location: Bassadone Automotive World, 78 Queensway, The Dockyard, Gibraltar
Job Title: Finance Administrator Reports to: Finance Assistant Manager
Type of position: Fixed Term
End Date: 31/12/2027
Hours: 37.5 / week
VISION OF THE GROUP
To be the most admired company in every market we operate in by:
• An Exceptional Customer Experience
• Operational Excellence through innovation
• Investing in our People to be the best they can be
ROLE OF BASSADONE FINANCE DEPARTMENT
BAF is the largest independent finance firm in Gibraltar, our role is to provide exceptional customer service and be the first choice for all clients who want to finance a vehicle from Bassadone Motors.
BASSADONE FINANCE PURPOSE STATEMENT
We provide Fast, Flexible, Finance for vehicles in our community; today and for Generations to come.
JOB DESCRIPTION Tasks
General Overview
• Be 1st point of contact for contact for all clients
• Provide Exceptional customer service
• Provide a smooth and friendly service for all clients at every stage of the finance process.
• Champion BAF finance and sales.
Contracts
• Create Finance applications
• Ensure Finance applications are completed with correct documents throughout the process
• Ensure KYC documents are correct prior to passing contract for approval (ID + Source of funds)
• Complete Paper and Electronic filing promptly
Logbooks
• Process all logbook transactions promptly and efficiently
• Ensure all logbook paperwork is filed correctly at contract opening and closure and any changes
• Highlight any potential issues to LM efficiently
Payments
• Accurately process client payments, cash and card
• Complete end of day banking for cash and card
• Check Cash banking daily (4 eyes)
Client Relationships
• Build strong working relationships with BM sales team.
• Build good relationships with licensing department
• Develop good customer relationships with all clients
• Complete Daily updates with line manager
Arrears
• Chase arrears clients at manager’s request
• Chase missed Direct Debit transactions
Monthly Reporting Complete:
• PCP Tracker
• BAF Checklist
• Hybrid
• Express fees
Other tasks
• Follow up pending contract
• Complete fines / parking tickets etc
Additional responsibilities (development opportunities)
• Complete cashbook
• Manage internal arrears process
WORK EXPERIENCE REQUIREMENTS
• Experience in Administration role.
• Experience Working with customers.
• Computer literate and proficient in the use of Outlook, Word & Excel.
EDUCATION REQUIREMENTS
• Minimum 5 GCSE’s grade C / 5 or higher, including Maths and English
• Fluent in English and Spanish
SKILLS/ABILITIES/ COMPETENCIES REQUIRED
• Good communication skills.
• Prioritise workload and meet deadlines.
• Work on own initiative with minimal supervision.
• An interest in motor vehicles would be an advantage.
PERSONAL ATTRIBUTES
• Good interpersonal skills
• Communication skills are vital.
• Work as part of a team.
• Show attention to detail.
• Methodical and Organised.
• Remain Calm under pressure.
• Integrity and confidentiality.
TRAINING
• In-house training on finance and contract creation
• GDPR
• AML
Mandatory Training:
• Internal E-Learning assigned pathway.
Disclaimer:
The above statements are intended to describe the general nature and level of work being preformed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees. All personnel may be required to perform duties outside of their normal responsibilities to meet the ongoing needs of the organisation.