About this role
Company: Straumann Group Taiwan Department: Finance & Operations Department Position: Sr.Customer Service specialist Job Summary
• Customer requirements coordination • Order processing • Invoicing Job Description Daily
• To create& renew customer’s master data in SAP. • To receive orders from the sales team and customers and process orders in SAP. • Coordinate logistics of issuance/returns of materials for/from customers
• To issue invoices and GUI (duplicate & triplicate) • Create and change price condition of customers according to contract in SAP. • Contact and cooperate with the Sales department, logistics department, and headquarters to process and complete orders. • Complete debit & credit note in system & paperwork. • Document filing. • Digital license management • Manage incoming calls. (Responding promptly to customer inquiries.) • Sales reports support. • Provide a reference invoice for bidding. • Assist in executing departmental & organizational plans, policies and projects. Monthly
• Monthly GUI Reconciliation • MTD YTD Sales ASP Report • Inspection of order and GUI and Credit Note in month-end closing. . Qualifications
• 5-8 years of experience in customer service is preferred. • Excellent communication and interpersonal skills • Familiar in English (listening, speaking, reading, and writing) • Strong problem-solving and analytical skills • Ability to manage multiple projects and customers simultaneously. • Self-motivated and proactive with a strong sense of ownership