About this role
ABOUT MARKETING & SALES DEPARTMENT The Marketing & Sales division at DHL Global Forwarding serves as a crucial link between clients and various operational and product departments. Its primary objectives include acquiring new business opportunities while also ensuring the retention of existing clientele. JOB SUMMARY The Business Sales Coordinator supports sales activities through making quotations, negotiating continuously and support sales manager in sales administrative tasks. Responsibilities include providing accurate quotations, facilitating communication, and seamless coordination with prospects/customers & operational teams to elevate customer satisfaction levels.
KEY RESPONSIBILITIES Commercial Support • Utilize DHL's Quotation System (QS) to provide accurate and timely quotations to customers, ensuring correctness in all quotes. • Act as a liaison between new/existing customers and the sales team, assisting in the preparation of customer communications and quotes. • Collaborate with sales and operations teams to maintain a high level of customer satisfaction. • Support the sales team in the lead management. Reporting and Team Support • Track and compile reports on team performance, any strategic initiatives by their respective Regional Managers. • Foster a culture of high performance within the team. COMPETENCIES Functional Competencies • Product Knowledge & Communication: Understand company products/services to communicate value and address customer inquiries effectively. • Quotation Management: Prepare and deliver accurate quotations using relevant tools/systems. • Sales Support: Assist sales team in communications, quotes, and reports for smooth sales activities. • Collaboration: Collaborate with operational teams for seamless execution of customer requirements. Behavioural Competencies • Customer Focus: Show customer orientation, empathy, and strong organizational skills. • Proactive Ownership: Take proactive ownership of tasks, driving initiatives for customer satisfaction. • Adaptability: Thrive in a fast-paced environment as a self-starter with a proactive attitude. • Continuous Learning: Stay updated with sales techniques, tools, and industry trends for improved performance. • Attention to Detail: Consistently maintaining accuracy and precision in tasks. • Quality Orientation: Commitment to delivering high-quality results and services. • Initiative: Taking proactive steps to improve processes or address issues without waiting for direction.
WHO CAN APPLY? Must Have • Bachelor's degree required; a post-graduate degree with a focus on sales/marketing is preferred. • 3-4 years of experience in customer-facing roles, preferably within the freight forwarding, shipping, or logistics industries. • Demonstrate excellent verbal and written communication for effective interaction. • Manage multiple tasks, prioritize, and meet deadlines effectively. • Strong analytical and problem-solving skills to identify challenges and develop creative solutions.