About this role
DHL Express Korea Role Purpose Manage the Operations Group by planning and implementing strategies to ensure improvement in both service and transit time performance whilst managing costs and providing the fastest, most reliable and secure global door-to-door express transport service in the market. Ensure full end-to-end real-time visibility of shipment status and progress throughout the network in the most cost-effective manner. Key Responsibilities Strategic & Operational Leadership
• Lead, guide, evaluate and develop a team of senior managers to ensure the country achieves its business objectives and complies with all relevant regulations and laws. • Provide best-in-class express transportation service to meet current and expanding business and operational requirements through the development and implementation of operational initiatives and partnerships. • Support business acquisition activities and provide after-sales operational support to achieve revenue and profitability targets. • Develop initiatives and partnerships that ensure DHL provides market-leading service relative to its cost position. • Develop and implement the Operations component of the Annual Operating Plan in line with regional strategies and guidelines. Operational Excellence
• Establish the required operating standards and procedures to provide cost-effective, superior customer service. • Drive improvement of operational processes, facilities, and capabilities through standardizing operational practices and optimizing work methods to maximize productivity. • Set and achieve market-leading Transit Time, Data Quality, and Service Performance targets. • Ensure Operations teams remain within cost targets while maintaining and improving service and productivity levels. • Oversee security practices to ensure policies and business requirements are met. Financial & Compliance Management
• Perform management responsibilities with due regard to budgetary targets, service and productivity levels, and cost controls. • Ensure DHL meets and improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments. People Leadership
• Develop a culture of quality, service excellence, flexibility, and cost consciousness. • Identify training needs and career development opportunities to drive a high-performance organization. • Develop KPIs with team members and monitor individual performance. Key Performance Indicators
• Network Door-to-Door Transit Time • Right Flight Uplift (RFU) • Right Day Delivery (RDD) • Optimal utilization of ground resources to meet service and cost objectives • Revenue targets • EBIT targets • Sales Leads targets • Service performance targets • Employee Satisfaction (Employee Opinion Survey) • Identification and development of high-potential talent • Staff turnover Qualifications & Experience Education
• Bachelor's degree or equivalent qualification. Experience
• More than 10 years of experience managing and leading sizeable teams in an Operations environment. Language Requirements
• Fluent Korean (written and spoken) : Mandatory • Fluent English (written and spoken)