About this role
NBD Coordinator
Join our team and make a difference in the logistics industry!
Key Responsibilities:
• Proactively monitor Next Business Day (NBD) shipments and ensure on-time communication to customers and internal stakeholders • Professionally handle customer queries, shipment requests, and delivery-related issues via email and phone • Use both customer and DHL systems accurately to manage and track NBD operations • Follow up on orders, deliveries, customer requests, and escalations • Investigate and resolve problematic shipments, service failures, and operational issues related to NBD deliveries • Communicate effectively with central, local, and satellite warehouses, as well as carrier partners including DHL Express, DHL Freight, and external transport providers • Escalate operational and system issues to the appropriate stakeholders and support functions • Review, investigate, and resolve issues raised by customers or internal DHL departments • Consolidate weekly performance reports into monthly operational and carrier reports • Prepare customer-specific reports and support Monthly and Quarterly Business Reviews (MBR/QBR) • Handle invoicing-related claims and coordinate lost or damaged shipment investigations with carriers • Identify process gaps and support the implementation of corrective and preventive actions to improve service performance
Requirements:
• Fluent English communication skills, both written and spoken • Experience in customer service, logistics, supply chain, or transportation operations • Strong analytical and problem-solving skills • Excellent communication and stakeholder management skills • Customer-focused mindset with a proactive approach • Strong planning and organizational skills • High level of accuracy and attention to detail • Ability to work independently while collaborating effectively within a team • Good computer literacy, particularly MS Office applications (Excel, Outlook) • Ability to manage multiple priorities in a fast-paced operational environment
What do we offer?
• Cafeteria HUF 500,000/year • Yearly bonus scheme • Medicover insurance • Opportunity to be part of a great team and the world's leading logistics company • Stability, career growth, and a wide range of certified training programs • Hybrid working model • Dog-friendly office • Friendly team and pleasant working environment • Extra benefits (discounted fee for the Life1 network, Praktiker, Alza and GreenGo discounts, fruit days) • The opportunity to learn something new and bring your own ideas to life
Workplace: Budapest, IX. district, hybrid