About this role
Contract: Permanent, part time (17 hours per week) Salary: £11,323 plus £1,600 London Weighting Allowance per annum (FTE £27,973 per annum plus London Weighting Allowance) Location: Victoria animal hospital Working pattern: Saturdays and Sundays. During induction, you will be required to complete some training shifts on weekdays. Closing date: Wednesday 30 September 2026 Interview date: 8 & 9 October 2026 Are you an experienced receptionist who thrives in a busy customer-facing environment? Do you remain calm under pressure, enjoy helping people and have the confidence to support customers during challenging or emotional situations? We're looking for a friendly, organised and resilient Weekend Receptionist to be the welcoming face of Blue Cross. As the first point of contact for visitors, clients and callers, you'll play a vital role in ensuring every interaction reflects our commitment to providing compassionate support to pets and their owners. As weekend Receptionist, you will provide a professional and welcoming reception service, supporting a high volume of visitors, customers and telephone enquiries. Working in a fast-paced environment, you'll balance front-of-house responsibilities with administrative tasks while ensuring customers receive a positive experience. This role can be emotionally demanding at times, as you may support pet owners who are anxious, distressed or facing difficult circumstances. You'll need to be empathetic, resilient and able to communicate clearly while managing expectations professionally. During your induction period, you will be required to attend a number of weekday training shifts to help you build the knowledge and confidence needed to succeed in the role. What you will be doing Welcoming visitors and providing a professional and friendly reception service Acting as the first point of contact for customer enquiries, both in person and over the telephone Managing a high volume of calls and face-to-face enquiries Providing clear and accurate information to customers and visitors Processing bookings, appointments and administrative requests Maintaining accurate records using Microsoft Office and digital systems Supporting customers who may be upset, anxious or experiencing challenging circumstances Managing competing priorities while maintaining excellent customer service Working collaboratively with colleagues to ensure the smooth day-to-day operation of the service