About this role
🌍 About the Role At Zinc, we're rapidly technologising how we serve candidates, recruiters, and customers, without eroding what makes our service genuinely good. The Expansion Lead is a new, senior individual-contributor hire reporting to Rakeem, and will be brought in to own a £30M+ expansion opportunity (cross-sell into existing accounts and geo/subsidiary growth) that's currently unowned. This role exists to build and run that motion directly and to spot more expansion opportunities within the renewal conversations the Account Management team are already having. We're looking for someone who's built a sales motion from scratch before: commercially sharp, hands-on, and just as comfortable shaping strategy as closing a deal themselves. You'll own expansion revenue across cross-sell and geographic growth, addressing a pipeline that today goes largely unclaimed because our account management team, focused on retention, doesn't have the capacity to chase it proactively. 🚀 Growth trajectory This is a build role. If it proves out, it becomes the seed of a wider Customer Revenue Growth team spanning upsell, cross-sell and expansion. We're starting narrow on purpose (a small number of clearly defined plays, broadened as they prove out). 🧩 The Complexity (why this role isn't for everyone) No existing playbook, team or pipeline to inherit: you're proving a brand new commercial motion. Real judgement required: expansion into new markets or subsidiaries needs careful handling so it doesn't put existing customer relationships at risk. Influence without full authority: you'll work closely with Marketing and an outreach partner. The role's future shape is genuinely open — it could stay a single senior IC plus outreach support, or grow into a wider team. 🌐 Own expansion, directly Own two growth plays: cross-sell (new products into existing accounts) and geographic/subsidiary expansion (opening up new markets within accounts we already serve). Volume-driven, market-led upsell stays with the AM team as part of renewals; this role is about the pipeline nobody currently owns. 🧭 Build how pipeline gets tracked Design how expansion pipeline gets built, tracked and reported, and keep forecasting reliable in partnership with Finance and RevOps. 🧑🤝🧑 Partner with a dedicated outreach hire Work alongside a paired outreach role that handles prospecting volume, so you can stay focused on strategy and the highest-value conversations rather than volume outbound. 🌱 Partner with marketing Work with Marketing on lifecycle campaigns (usage triggers, NPS, engagement signals) that scale outreach without replacing genuine, relationship-led conversations.