About this role
The Assistant Utilities Director is a senior operational leadership position supporting Waggoner Engineering's management of the Bossier City utility program and the continued growth of the North Louisiana utilities practice. The role works closely with the Director of Public Utilities to translate priorities into accountable action across treatment operations, field services, capital projects, compliance, staffing, and client commitments. The successful candidate will be capable of leading people, making sound decisions, resolving issues across organizational boundaries, and representing the utilities practice with City administration, regulators, consultants, contractors, and other stakeholders. This position is expected to take ownership of assigned functions and provide continuity of leadership when the Director is unavailable. It is not intended to be solely a senior technical or advisory role. Primary Scope The position's primary assignment is the Bossier City utility system, with responsibility extending across the Water Treatment Plant; Red River and Northeast Wastewater Treatment Plants; water transmission and distribution; sewer collection; lift stations; environmental and laboratory services; utility administration; and associated capital improvement programs. The position will also support municipal utility clients, pursuits, and strategic initiatives throughout North Louisiana. Staff Leadership and Operational Accountability Serve as the Director's principal deputy and assume delegated leadership responsibility for day-to-day priorities, cross-functional coordination, and issue resolution. Provide clear direction, coaching, and accountability to plant managers, division managers, project managers, technical staff, operators, and support personnel. Establish disciplined communication routines, performance expectations, follow-up practices, and escalation paths across the utility organization. Support workforce planning, recruiting, succession planning, certification development, shift coverage, training, and employee retention. Promote a culture of safety, service, regulatory compliance, ownership, and continuous improvement. Act on behalf of the Director during absences or as assigned, within delegated authority and applicable client requirements. Treatment Plant and Utility System Oversight Support reliable, compliant, and cost-effective operation of Bossier City's water and wastewater treatment facilities and related utility infrastructure. Review operating data, laboratory results, alarms, maintenance needs, process performance, chemical use, energy consumption, and key performance indicators to identify emerging risks and corrective actions. Coordinate operational readiness for outages, severe weather, equipment failures, water-quality events, permit concerns, emergency repairs, and other incidents affecting service continuity. Strengthen preventive maintenance, asset management, standard operating procedures, documentation, inventory controls, and operator training. Facilitate collaboration among treatment, transmission and distribution, sewer collection, lift station, environmental, engineering, and administrative teams. Program and Project Delivery Lead or oversee planning, scoping, budgeting, scheduling, design coordination, procurement, construction, commissioning, and closeout for utility capital and operational improvement projects. Assign clear project ownership, monitor schedule and financial performance, resolve delivery constraints, and provide concise status reporting to the Director and client leadership. Coordinate internal disciplines, subconsultants, contractors, vendors, and City personnel while maintaining technical quality and continuity of utility service. Review technical memoranda, plans, specifications, estimates, proposals, change requests, pay applications, and other deliverables appropriate to the candidate's qualifications and delegated authority. Support grant- and funding-related project development, including scope definition, supporting documentation, regulatory coordination, and implementation planning. Regulatory, Technical, and Risk Management Support compliance with applicable LDH, LDEQ, EPA, permit, reporting, sampling, and recordkeeping requirements. Provide or coordinate technical oversight for water treatment, wastewater treatment, pumping, distribution, collection, instrumentation and controls, residuals management, and related infrastructure. Identify operational, regulatory, safety, financial, and reputational risks; establish owners and corrective-action plans; and verify completion. Prepare for and support inspections, audits, incident reviews, regulatory meetings, and corrective-action responses. Ensure operational needs and maintainability are incorporated into project design, construction sequencing, startup, training, and acceptance. Client and Stakeholder Leadership Maintain a visible, trusted working relationship with Bossier City administration, department leadership, plant and field staff, elected officials, and partner agencies. Translate technical and operational issues into clear recommendations, decisions, budgets, schedules, and public-facing explanations appropriate to the audience. Coordinate meetings, briefings, council-support materials, emergency communications, and follow-up actions as assigned. Resolve concerns promptly, communicate commitments accurately, and ensure the team follows through on agreed actions. Represent Waggoner and the client professionally in regulatory, community, industry, and business-development settings. Practice Growth and Business Management Support strategic planning and responsible growth of Waggoner's North Louisiana utilities practice while protecting service quality for existing clients. Develop and maintain strong relationships with municipal leaders, utility managers, funding partners, regulatory agencies, and teaming partners. Identify client needs and emerging opportunities; assist with capture planning, scopes, staffing strategies, fee development, proposals, and interviews. Support workload forecasting, resource planning, utilization, project financial performance, and coordination across the Louisiana Business Unit. Develop repeatable standards, tools, and management practices that improve consistency across utility programs and client engagements.