About this role
At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The Accounts Receivable Specialist is responsible for supporting the accurate and timely processing of Thorne’s accounts receivable activities, including customer payments, invoicing, account reconciliation, collections, and resolution of billing and account discrepancies. This role maintains accurate accounting records by processing and posting customer payments, invoices, and credit memos; reconciling accounts receivable activity; monitoring past-due balances; and researching discrepancies. The Accounts Receivable Specialist works closely with customers and internal partners across Finance, Sales, Marketing, and Customer Service to resolve account issues and support accurate financial reporting. The role also supports general ledger reconciliation, journal entries, commission reporting, fraud investigation, and other accounting activities while helping ensure Thorne’s revenue and customer accounts are appropriately maintained. The ideal candidate is detail-oriented, organized, and comfortable working with financial data while providing professional customer service. This individual brings strong Excel skills, sound judgment, and the ability to independently research discrepancies and see issues through to resolution. Accounts Receivable Processing Process accounts receivable transactions accurately and efficiently in accordance with established accounting procedures. Post customer payments, including cash, checks, and credit card transactions. Post sales invoices, credit memos, and other applicable accounts receivable transactions. Process incoming billing and invoice correspondence and ensure appropriate follow-up. Reconcile the accounts receivable ledger and research discrepancies to maintain accurate customer balances. Support the preparation and reconciliation of general ledger accounts related to accounts receivable. Prepare and post journal entries as assigned. Calculate customer rebate commissions and support commission schedules and financial reporting. Track contracts involving value-in-kind products and maintain accurate supporting records. Collections & Customer Account Management Monitor customer accounts and identify past-due balances requiring follow-up. Contact customers regarding outstanding balances and work to collect past-due amounts. Support the maintenance of appropriate customer credit limits. Communicate professionally with customers regarding invoices, payments, billing discrepancies, and other account-related questions. Research and resolve customer account discrepancies by gathering and analyzing information from customers and internal teams. Partner with Sales, Marketing, Customer Service, and Finance to resolve billing and account issues. Reconcile shipment-related discrepancies that impact customer accounts or billing. Maintain clear documentation of customer communications, account issues, and resolutions. Account Research & Issue Resolution Investigate abnormalities and discrepancies identified through daily accounts receivable and accounting activities. Research account discrepancies independently within established guidelines and escalate significant issues to management. Investigate potentially fraudulent transactions and communicate findings or concerns to appropriate stakeholders. Validate account discrepancies using information from internal systems, customers, and cross-functional partners. Identify recurring issues or process gaps and communicate opportunities for improvement. Maintain confidentiality of customer, financial, and company information. Systems, Reporting & Process Support Maintain accurate and complete accounts receivable records and supporting documentation. Prepare schedules, reports, reconciliations, and other financial information as assigned. Use Excel and other accounting systems to organize, analyze, reconcile, and report financial information. Test software upgrades, system changes, or enhancements within staging environments as requested. Support improvements to accounts receivable processes, tools, and ways of working. Cross-train across Accounts Receivable functions to provide effective coverage and support changing business needs. Manage assigned priorities and projects independently, meeting established deadlines and escalating issues when appropriate.