About this role
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers. As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets. The Senior Manager, Global Commercial Training develops the training strategy, content, and standards for SKIMS’ global physical channels, including full-price, outlet, franchise, and multi-brand environments. Location: Los Angeles, CA - Hybrid office work schedule Travel: Up to 75% Strategy & Content Develop the global training roadmap and define required skills and behaviors by role and channel. Translate commercial, brand, product, operational, and people priorities into scalable programs and tools. Partner with Retail and cross-functional leaders on annual and seasonal business priorities, ensuring training plans proactively support key launches, campaigns, product moments, and peak periods. Lead the learning strategy for new store, market, and channel launches, ensuring teams are prepared to deliver SKIMS brand, product, service, and selling standards. Manage and develop the Manager, Retail Learning Design, ensuring high-quality, adaptable content. Commercial & Brand Execution Build capabilities in product storytelling, styling, selling, client engagement, service, and operational execution. Embed the SKIMS selling model and brand standards across all physical consumer touchpoints. Partner with commercial leaders to identify performance gaps and develop targeted learning solutions that support key sales, service, and client KPIs. Build the capabilities of store and field leaders to coach selling behaviors, reinforce standards, and sustain learning within their teams. Maintain a consistent in-field presence across markets and channels, observing the customer and employee experience firsthand, identifying capability gaps, and translating insights into actionable learning solutions. Provide real-time coaching and feedback to leaders and teams in the field to reinforce standards and improve execution. Delivery & Performance Own global onboarding and ongoing development, selecting the most effective digital, live, and in field formats. Personally facilitate high-impact training experiences, including leadership development, commercial training, new market and store openings, key business moments, and other strategic learning initiatives. Set the standard for facilitation excellence globally, modeling engaging, branded delivery and coaching others to consistently deliver against that standard. Equip leaders with content, facilitation tools, standards, and certification requirements. Build and maintain a global approach that develops strong facilitators and drives consistency in learning delivery across regions and channels. Define success measures for global learning initiatives, using field insights, learner feedback, behavioral change, customer experience, and commercial performance to evaluate impact and continuously evolve programs. Use performance data and field observations to proactively identify capability gaps and inform future learning priorities. Partnerships & Governance Partner across Commercial, Retail Operations, Retail Multibrand, HR, Product, Brand, Operations, and Legal. Maintain global consistency while enabling appropriate regional and channel adaptation. Oversee learning records, compliance reporting, and LMS governance.