About this role
The Support Service Manager is responsible for leading and overseeing the department's daily operations, ensuring staff performance meets company standards, and facilitating effective communication across various functions. This role involves recruiting and training new employees, managing maintenance and vendor relationships, analyzing financial reports, and maintaining guest relations. Supervise staff by assigning tasks, coaching, and supporting their development. Monitor performance to meet company standards. Lead hiring and training of new employees, ensuring smooth onboarding for long-term success. Act as the main point of contact for Maintenance, Parking Enforcement, Payment Meter Operations, and Office Operations to ensure effective communication. Regularly check maintenance work orders for cleanliness and safety, overseeing projects to ensure timely completion. Find and onboard new vendors as needed for business operations. Review profit and loss statements and reports monthly or quarterly to help meet financial goals. Manage employee schedules and timecards to ensure adequate coverage and compliance. Communicate effectively with guests to address inquiries and resolve issues promptly. Respond quickly to accidents or safety concerns to ensure a resolution. Maintain courteous communication with guests, clients, and team members. Collaborate with HR on employee issues, including disciplinary actions. Assist with accounts receivable, cash handling, and regular audits for financial accuracy. Respond to calls and emails, helping parkers with their inquiries. Manage special projects and other tasks to support departmental and company goals.