About this role
At Network Plus, we are committed to delivering exceptional service to our clients while developing the next generation of talent. As a Performance Apprentice, you will play an important role in supporting the Welsh Water contract by helping the team turn data into meaningful insights that improve operational performance and customer outcomes. This is an excellent opportunity to gain practical experience while completing the Level 4 Data Analyst Apprenticeship (Skills England). You’ll learn from experienced professionals, develop technical and analytical skills, and build a rewarding career in business performance and data analysis. Collecting, validating and maintaining operational performance data. Producing regular reports and dashboards to monitor contract performance. Assisting with the analysis of KPIs and identifying trends or areas for improvement. Supporting the production of management information for internal teams and Welsh Water. Helping investigate performance issues through data analysis and root cause identification. Working with operational teams to ensure accurate and timely reporting. Maintaining data quality and ensuring information is accurate and consistent. Supporting continuous improvement initiatives across the contract. Assisting with the creation and maintenance of performance documentation and reporting processes. Using Microsoft Excel, Power BI and other business systems to manipulate and present data. Developing knowledge of data governance, reporting standards and business intelligence throughout the apprenticeship.