About this role
We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Coordinator. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this role offers a fantastic opportunity to make a real impact in a business that supports British agriculture. You’ll be part of a friendly, inclusive team that values service excellence and continuous improvement. Contract: Permanent Hours: Full-time Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis. As a Customer Service Coordinator, you’ll be at the heart of our operations, ensuring customer orders are processed accurately and efficiently. You’ll work closely with our Transport Planning, Inventory, and Field Sales teams to meet delivery expectations and maintain clear communication across departments. This is a varied role that combines customer service, operational coordination, and process improvement. Key responsibilities include: • Delivering exceptional customer service through timely and accurate order processing • Liaising with internal teams to ensure smooth delivery and stock management • Handling customer queries with empathy and professionalism • Supporting and mentoring new team members • Maintaining and updating standard operating procedures • Taking ownership of service improvement projects • Identifying and implementing process efficiencies