About this role
The Accounts Receivable Specialist is responsible for maintaining a low delinquency rate for assigned accounts by delivering invoice documents, contacting customers, performing account reconciliations, researching customer disputes and reporting of problem accounts. · Assist with delivering generated invoices to the customer on a regular basis via mail, email, customer ports, etc. · Contact customers for all past due invoices and field calls from customers with questions or complaints, recording all correspondence. Pursuance of all delinquent accounts until final resolution. · Communicate clearly with customers & management using excellent verbal and written skills. Maintain close relationships with customers to achieve stated goals. · Research individual invoices against manual files or pre-arranged customer agreements as necessary. · Communicate with account managers, business centers or higher management as accounts are deemed uncollectible at department level. · Perform summary billings for pre-defined list of customers on a regular basis using Excel & various reporting tools. Prepare custom invoices per customer requirements. · Prepare credits notes and obtain required approvals. · Maintain a 5% delinquency rate or less with assigned accounts. · Credits & unapplied cash age no more than 30 days with all cleared from customer accounts by the end of the fiscal month. · Assist in ad hoc projects as needed. · Embrace a spirit of continuous improvement by analyzing processes and suggesting areas that require enhancement. · Work as part of a team with both local personnel and those in remote locations.