About this role
The Conference & Event Manager is responsible for the planning, coordination and operational delivery of conferences, corporate events, private functions and hospitality experiences across the venue. Working closely with clients and internal teams, the role ensures every event is delivered safely, efficiently and to the highest standards of guest experience whilst supporting the commercial objectives of the business. The successful candidate will manage the full event lifecycle, from initial planning and client engagement through to operational delivery, post-event evaluation and continuous improvement. Event Planning & Coordination Manage a portfolio of conferences, meetings, corporate events, exhibitions, dinners and private functions. Coordinate event requirements with clients, internal departments and external suppliers. Produce detailed event briefs, function sheets, room layouts and operational plans. Conduct client meetings, planning sessions and venue site visits. Ensure event spaces are prepared and presented to the highest standards. Event Operations Lead the operational delivery of conferences and events from set-up through to completion. Act as the primary point of contact for clients throughout their event. Monitor service delivery and guest experience, ensuring operational excellence. Resolve operational issues quickly and professionally. Conduct post-event debriefs and identify opportunities for continuous improvement. Client & Stakeholder Management Build strong relationships with clients, suppliers and internal stakeholders. Provide professional advice and recommendations throughout the planning process. Ensure client expectations are understood, managed and exceeded wherever possible. Support repeat business through exceptional customer service. Team Leadership Lead, motivate and develop Conference & Events Supervisors, Coordinators and casual event teams. Support recruitment, onboarding and training of event colleagues. Deliver pre-event briefings and ensure clear communication of responsibilities. Foster a collaborative, service-led culture across the team. Commercial & Financial Management Manage event budgets and support achievement of revenue targets. Monitor event costs, forecasting and invoicing. Identify opportunities to improve operational efficiencies and maximise profitability. Support the development of new event packages and guest experiences. Health, Safety & Compliance Ensure all events are delivered in accordance with company policies and legal requirements. Complete risk assessments where required. Maintain compliance with health & safety, food safety, licensing and venue procedures. Promote safe working practices across all event teams.