About this role
Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. Davies North America is seeking a detail-oriented and customer-focused Claims Examiner to join our team. In this role, you will be responsible for managing and processing GAP insurance claims with precision and professionalism. You will work closely with customers, agents, underwriters, and other stakeholders to ensure timely and accurate claim resolution. Utilize various software platforms including AS400, Microsoft Office Suite (Outlook, Word, Excel), Adobe PDF, ISO, CARFAX, Winloan, and Claimtrak to perform daily tasks. Establish and maintain effective communication with customers and all parties involved in the claims process. Gather and prepare all necessary documentation to support claim resolution. Analyze loan transaction histories to verify payments, fees, and insurance details. Review waivers to determine coverage eligibility, calculate claim amounts, and submit for final review. Document all correspondence and claim-related information in AS400. Monitor and follow up on pending claims using the GAP pending claims (AWP) list. Apply strong decision-making and organizational skills to manage multiple claims efficiently. Deliver exceptional customer service and clearly explain complex insurance policy terms. Use auto valuation tools such as CCCOne, Mitchell, Autosource, and Kelley Blue Book to assess vehicle values. Meet departmental quality standards and achieve service level and production goals.