About this role
Blue Mantis is looking for an Onsite technical position for a 3 month contrac t with in the Build/Configuration center, which has contracted Service Level Agreements (“SLAs”), customer specific requirements for technical and quality processes and procedures. The QCC Technician will report to the Manager – Build / Configuration Centre. Duties and responsibilities Configuration of day-to-day orders on the build/configuration team to which they are assigned and customizing the hardware and software requirements while adhering to Coreio and client expectations provided in the special instructions by order desk staff. General functions include: Interface with various internal contacts to facilitate the customized configuration and delivery of orders received from the order desk staff. Ensuring orders are prepared and shipped in accordance with the clients special instructions Timely escalation to the manager of any technical or process related issues. Adherence to Coreio quality system standards and process Proper maintenance and use of client documentation and QA check sheets. Proper use of D2001, timely order activation, and updating QA notes. Compliance to Coreio standards regarding telephony, Email, dress code and overall work ethic.