About this role
Job Title: DME Operations Coordinator *Bilingual – Chinese* Department: Operations – DME About the Role: We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the Director DME Operations and will follow established procedures to assist customers in an empathetic and caring manner to process DME supplies orders. The DME Operations Coordinator will work closely with the DME Operations Supervisors to support the Department with incoming telephone calls, contacting members, processing new orders and refills, maintaining compliance, set and service in person appointment, assemble DME supplies, unload new DME supplies from pallets, inventory management, and deliver bedside DME supplies to members in Hospitals and Skilled Nursing Facilities. Other duties will also be assigned to balance Workload between the team. Respond to incoming telephone calls and assist members with empathy and professionalism Confirm new orders via telephone, schedule in-person appointments or gather information for shipping Process and track supply orders through DME software (e.g. Brightree) Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities) Lift, move, and unload DME supplies (up to 50 lbs.) Perform inventory counts and track inventory levels Perform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurements Conduct in-person service appointments including dispensing supplies, performing measurements and providing other product-related support Contact patients to retrieve DME supplies Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database Complete compliance surveys for dispensed supplies Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking) Maintain a clean and organized workspace Perform other administrative tasks as assigned to balance departmental workload Other duties as assigned