About this role
Job summary
An exciting opportunity has arisen on the Endoscopy Unit for the position of 2 x Clerical Officer Administrative Support/Waiting lists Clerk.
The successful candidates need to provide and maintain an efficient and effective administrative service in line with local policies and procedures.
To manage and monitor Endoscopy waiting lists to ensure that tests and procedures are carried out within the specified Government targets and agreed protocols.
**Please note this vacancy will close once sufficient applications have been received**.
Main duties of the job
Generaland Administrativeduties will include:
Maintain an efficient and effective administrative service Routine duties include: answering telephone enquiries, updating the computer database. Checking the waiting lists on a daily basis, and checking any new referrals that may come through and adding them on to the IPM lists. Booking appointments Sending out patients appointment letters. Maintain professional standards in appearance, behaviour and punctuality. Excellent IT skills.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job description Job responsibilities
To provide and maintain an efficient and effective administrative service.
Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation.
Dealing effectively with mail, redirecting where necessary. Prioritise and organise own workload daily.
Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible.
Undertake reception duties, greeting and registering patients and answering the telephone.
Deal efficiently with all hospital staff and visitors. Maintain professional standards in appearance, behaviour and punctuality.
Assist in training and supervision of new members of staff, whilst carrying out ones own duties.
Person Specification
Skills Essential
Good basic numeracy skills. Excellent interpersonal skills ability to communicate at all levels Should be able to present data and information in a useful and understandable format. Have good negotiation skills.
Knowledge Essential
A good working knowledge of computers and software packages/ECDL Understanding of a broad range of administrative processes Able to demonstrate and understanding of a wide range of local hospitals systems/ processes and policies
Experience Essential
Have demonstrable experience and knowledge of service improvement systems.
Qualifications Essential
RSAII or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Aintree University Hospital
Lower Lane
Liverpool
L9 9AP
United Kingdom
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)