About this role
Job summary
We are looking for a highly motivated, hard working, energetic and collaborative individual to join our busy Diabetes and Endocrinology Department administration team. This is an excellent opportunity to play a key role in supporting the delivery of a smooth, compassionate and efficient service for our patients.
As a clinic clerk in the Diabetes and Endocrinology Team you will work in a demanding but rewarding environment, contributing directly to patient experience and overall efficiency
Due to the nature of the work you will be IT literate, able to use most office software and at times work unsupervised. Previous experience in the health sector would be an advantage. Customer service, the ability to work part of a team and to work to tight deadlines is essential. You will be flexible and expected to support the department when required.
Main duties of the job
Reporting to the Office Manager you will be part of a team responsible for arriving patients who attend the centre for clinic appointments, booking various follow up appointments for patients using multiple different systems (PENS, ADT, iPM etc), monitor waiting lists, liaising with health professionals , dealing effectively and professionally to the requests of all service users and patient enquiries and also provide flexibility to meet service demands. Dealing with service users promptly and efficiently via telephone or face to face. General office duties are also included.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.For roles at Liverpool Women's, visit their careers page.
Job description Job responsibilities Welcoming patients / visitors into the Diabetes Centre and maintaining visibility on the reception desk. Ensuring appointments are made for specialties within the Care Group. Arriving patients who attend for their clinic appointments on the hospital system. Recording of all clinic outcomes on the iPM PAS and patients and removing patients from the waiting lists as necessary in accordance with Trust access policy. Dealing with out patients referrals in accordance with the choose and book partial booking system. Liaising with all health professionals, GP Surgeries, Wards and A&E at times.
Person Specification
Qualifications Essential
Computer / typing skills, RSA2/equivalent GCSE/Equivalent
Experience Essential
Experience of dealing with confidential matters Experience of working in a busy office
Knowledge Essential
Understanding of issues around confidentiality
Skills Essential
Excellent organisational skills Good communication skills Excellent Customer Care Skills
Desirable
Ability to use Word / Excel
Other Essential
Ability to adapt and a flexible approach to change
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Aintree Hospital
Longmoor Lane
Liverpool
L9 7AL
United Kingdom
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)