About this role
Job summary
Dermatology is one of the largest specialities within our Trust and the admin team are responsible for routine, urgent skin cancer and day case surgery patients.
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
To monitor, manage and validate active and backlog waiting list data for the Dermatology Department.
To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders. Implement thepatient accesspolicy and investigate patients who do not attend (DNA) their appointment and follow up and investigate rejectedtriagerequests.
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information.
We strongly encourage applicants to contact the Dermatology Department Management [email protected] find out more about the role prior to interview to gain a more in depth understanding of the job.
Main duties of the job
The post holder will have a pivotal role in enabling the Trust and individual Dermatology Teams to deliver a high standard of care and communication throughout the pathway. Effective tracking of the pathways will also facilitate the Trust in achieving National Dermatology Waiting Times Standards and other appropriate standards.
Your role will involve working closely with clinicians, administrative staff and managers to ensure that weekly meetings are held in an effective way, and making sure outcomes are noted and acted upon. Always keeping records complete and up to date using a range of tools is a core task.
Enthusiasm, commitment and flexibility are required for this role along with good customer service and excellent organisational and communication skills. Ability to work under pressure in a fast-paced environment with excellent attention to detail is essential.
The post holder will have responsibility for the organisation, delivery, and recording outcomes of the weekly multi-disciplinary team meeting(s) and follow up decisions taken.
The post holder is responsible for ensuring accurate information is electronically stored in a timely and coordinated manner.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities Essential
Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail
Desirable
Working knowledge of outpatient policies and procedures
Knowledge and Experience Essential
Clerical/administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person
Desirable
Previous NHS experience Experience of using a Patient Administration System
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address A520 Bristol Royal Infirmary
Marlborough Hill
BRISTOL
BS2 8HW
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)