About this role
Job summary
You will work as part of the Desktop Operations Team to support and manage the desktop environment and provide a high-quality service to the healthcare community and GP surgeries.
The successful candidate will need to take responsibility for all aspects of supervising the EUD Specialists and EUD Technicians and ensure all workstreams are complete in the required timescales and SLA's.
Main duties of the job
To take responsibility for all aspects of End User Devices service delivery, ensuring SLA performance and target timescales are met. Manage a team of EUD Specialists and EUD technicians, encouraging development and support them to deliver a performant service. Ensure delivery of robust and reliable IT services which meet the health community's clinical needs, and comply with defined service levels Assist in the development of Desktop Operations strategy and policy, and deliver technical improvements to infrastructure with input into concept/design/business case/implementation and ongoing support. Assist in the delivery of community-wide IT projects by provision of knowledge, expertise and technical resource and develop ongoing support arrangements when projects become business as usual
About us
Why Work With Us
This is an exciting time to join the Trust as we have just implemented a Devon-wide EPR aimed at improving patient care across the Trust.
Our Desktop Operations is made up of individuals who have a flexible and professional approach.The team is very friendly and has years of knowledge and experience we are willing to share. You will contribute towards the achievement of our goal of making a positive impact on the lives of patients and staff, through the provision of a robust and functional digital infrastructure. You will be working within a supportive, innovative and modern environment where ideas are shared and valued.
The work of the IT team directly impacts the productivity and success of the entire organisation. Knowing that their efforts are crucial to the smooth operation of healthcare gives team members a strong sense of purpose and accomplishment
Job description Job responsibilities
Understand the impact that service failures can have on care and those delivering it Treat all co-workers with respect and value differences and diversity Communicating with both internal and external personnel up to board/executive level. Uses influence & persuasion skills to secure agreement/co-operation. Communicate highly complex technical information, tailoring the approach to suit the audience. Identify priorities for system design, development and operation. Work effectively with stakeholders to ensure programme delivery and benefits realisation. Establish effective communication within and between teams, reinforced by timely and professional documentation. Hold 1 to 1 meetings with Technician to discuss Wellbeing and workload. Hold Specialist Team meeting to discuss workloads. Ensure effective scheduling and deployment of resources. Plan non-BAU activities such as project work effectively. Take responsibility for delivering services to contractual SLAs Full UK Driving license is mandatory,
Person Specification
Qualifications and Training Essential
Educated to a minimum of degree level or relevant equivalent experience To have or be working towards a relevant technical certification e.g. Microsoft 365 Certified: Modern Desktop Administrator Associate or legacy equivalent CompTIA A+ certified Management and Leadership certification or 2+ years in a IT Management or leadership role.
Desirable
To have or be working towards IT Infrastructure Library v4 (ITIL) Foundation certification Certifications in Network or Server technologies such as CompTIA Network+ or Windows Server certification
Knowledge and Experience Essential
Detailed technical knowledge of current Microsoft operating systems Detailed knowledge of computing hardware and the end user computing environment Proven experience in line managing and developing technical personnel Substantial, proven, relevant experience working within a Desktop environment Excellent logical and diagnostic skills
Desirable
Sound working knowledge of networking and server technologies relevant to the end user computing environment Substantial experience of working in a healthcare IT environment
Specific Skills Essential
Excellent organisational ability and good interpersonal and motivational skills Presentation skills Analytical approach
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Torbay and South Devon NHS Foundation Trust
Address Regent House
Regent Close
Torquay
TQ2 7AN
United Kingdom
Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)