About this role
Job summary
The Key Medical Practice are looking for multiple Receptionists, candidates that are looking for both full and part time will be considered.
Applications will be reviewed on a rolling basis as they are received. This vacancy will remain open until filled, so early applications are encouraged.
Main duties of the job
Position Purpose
To provide a welcoming, safe and efficient first point of contact for patients accessing clinical services. The Clinical Receptionist ensures smooth patient flow, accurate management of clinical information, and timely support to clinicians. This role contributes directly to patient experience, service quality, and the safe operation of the clinical environment.
About us
The Key Medical Practice is owned and operated by Principal Medical Limited (PML), which works in partnership with the NHS to deliver primary care services in GP practices and community settings.
Founded in 2004 as a not-for-profit organisation by local GPs, PML was established to enable healthcare professionals to develop and deliver innovative services at scale. Today, 70% of GP practices in Oxfordshire and 22% in Northamptonshire are associated with the Federation.
PML is the largest GP Federation in Oxfordshire and South Northamptonshire, serving nearly 800,000 patients. We believe local providers are best placed to deliver high-quality, cost-effective care that meets community needs.
With over 20 years of experience, PML has a strong track record of delivering NHS, ICB and Public Health services. Our work is guided by five core values: being Compassionate, Competent, Courteous, Collaborative and Committed. We welcome applicants from diverse backgrounds and those with protected characteristics under the Equality Act 2010.
Job description Job responsibilities
Job Responsibilities
Patient Reception & Front-of-House Care
Greets patients with professionalism, empathy and reassurance, recognising that many may be anxious, unwell or vulnerable. Provides clear information about check-in, waiting times, and processesSupports patients with accessibility needs (mobility, sensory needs, language barriers) and escalates concerns appropriately. Manages busy waiting areas calmly, maintaining a safe and respectful atmosphereAppointment & Clinical Workflow Coordination
Books, amends and coordinates appointments following clinical priority protocols (training provided).Identifies urgent or same-day clinical requests and escalates according to triage guidelines.Helps maintain efficient clinical sessions by ensuring clinicians schedules run smoothlySupports handling of repeat prescription requests and directs clinical queries to appropriate staff.Confidentiality, Data Protection & Accurate Record-Keeping
Handles confidential health information (e.g., medical notes, results, patient details) in line with GDPR and clinical governance standards.Updates patient records accurately and promptly using clinical systems (full training provided)Ensures correct patient identity verification to maintain patient safety.Processes clinical documents such as referrals, hospital letters, discharge summaries and results for action.Telephone & Digital Communication Handling
Answers calls calmly and professionally, often under pressure and high call volumes. Uses clinical judgement boundaries (training given) to recognise urgent calls and escalate appropriately. Provides patients with accurate information about services, results handling, repeat prescriptions, and clinical pathways. Supports digital care navigation (e-consults, SMS messaging systems, online triage tools).Safety, Compliance & Clinical Environment Support
Maintains a safe and clean reception and waiting area in line with infection control guidance. Follows safeguarding procedures and escalates concerns immediately. Supports emergency protocols, including contacting clinical staff if a patient deteriorates in the waiting room. Adheres to confidentiality, incident reporting and clinical governance procedures.Teamwork & Integrated Clinical Support
Works collaboratively with clinicians, nurses, practice managers and administrative teams. Supports colleagues during busy clinics or staff shortages. Contributes to a positive, respectful, values-based team culture. Participates in mandatory training and role-specific development.
This job description seeks to outline the key duties and responsibilities of the post holder and is not a definitive document and does not form part of the main statement of terms and conditions. This job will be reviewed periodically and changes may be made in consultation with the post-holder.
Person Specification
Qualifications Desirable
Customer Service NVQ Level 2
Experience Essential
Previous experience of working with members of the public.
Desirable
Primary Care Information Systems e.g, Emis Web. Basic level of understanding of primary care and clerical services within general practice.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Key Medical Practice
Address Kidlington Health Centre
Exeter Close
Kidlington
Oxfordshire
OX5 1AP
United Kingdom
Employer's website https://keymedicalpractice.co.uk/ (Opens in a new tab)