About this role
Job summary
Join our forward-thinking, innovative and Patient-Centred Practice. We are seeking a caring, reliable and motivated Phlebotomist to join our friendly and well-established nursing team.
Committed to delivering high-quality, patient-centred care, we combine the traditional values of continuity of care with innovative services, that improve access for patients. As a valued member of our nursing team, you will play a key role in supporting patients and delivering excellent nursing care.
We are a respected teaching practice, helping to train the next generation of healthcare professionals, while also providing a wide range of enhanced services including women's health, vasectomy services and other specialist clinics.
This is an exciting opportunity to work within a supportive, collaboration environment where staff are valued, developed and encouraged to make a real difference to the health and wellbeing of our community.
If you enjoy working with people, thrive in a busy environment and are passionate about patient care, we would love to hear from you.
Main duties of the job
Working as part of our multidisciplinary team, you will be responsible for providing a safe, efficient and compassionate phlebotomy service to our patients.
About us
Our team is made up of dedicated GPs, Nurses, Healthcare Assistants, GPAs, Clinical Pharmacists, Care Coordinators, Secretaries, Receptionists, Administrators and a wide range of allied healthcare professionals who work collaboratively to provide the highest standards of patient care. We believe that every member of the team plays a vital role in the success of the practice and in delivering an exceptional experience for our patients.
We foster a welcoming, supportive and inclusive working environment where colleagues feel valued, respected and encouraged to develop their skills and careers. Teamwork, compassion, professionalism and mutual support are at the heart of everything we do.
Why Join Us?
Friendly, supportive and experienced team. Innovative and forward-thinking practice committed to service development. Opportunity to make a real difference to patients' lives every day. Commitment to staff training, development and career progression. Work within a respected teaching practice helping to shape future healthcare professionals. A positive workplace culture where staff wellbeing, respect and teamwork are genuinely valued.
If you are looking for a rewarding role within an ambitious, caring and innovative practice, Magdalen Medical Practice offers an excellent opportunity to develop your career while making a meaningful contribution to your local community.
Job description Job responsibilities
Job Title:Phlebotomist Reports To: Nursing Lead
About the Role
Magdalen Medical Practice is seeking a caring, reliable and motivated Phlebotomist to join our friendly and forward-thinking team. Working under the direction of the Nurse Manager and as part of the practice multidisciplinary team, the post-holder will be responsible for performing venepuncture, as requested by the clinical team, to the entitled patient population, supporting the delivery of safe, effective and patient-centred care.
Key Responsibilities
Obtaining patient consent for the collection of a blood sample . Perform venepuncture in accordance with local policies and procedures. Maintaining accurate patient records on our clinical systmone. Perform the correct labelling, packaging and storing of samples for transportation to the laboratory. Maintaining an effective liaison with the laboratory staff at the NNUH. Work collaboratively within the wider practice team. Recognise and escalate safeguarding concerns appropriately. Act as a chaperone when required.In addition to the above responsibilities, you may be requested to
Participate in audits, meetings and training. Participate in local initiatives/research to enhance service delivery and patient care. Support and participate in shared learning within the practice. Complete opening or closing procedures in line with practice procedure. Maintain stock levels within clinical rooms. Support infection prevention and control procedures. Promote patient wellbeing and proved opportunistic health advice where appropriate.Communication and Teamwork
The successful candidate will:
Maintain effective communication with patients, carers and colleagues. Build positive working relationships across all departments within the practice. Liaise effectively with GPs, nurses, administrative teams and external organisations. Demonstrate empathy, patience and understanding when dealing with vulnerable patients. Adapt communication styles to meet the needs of individuals, including those with communication difficulties or language barriers. Contribute positively to team meetings and practice initiatives. Promote a culture of respect, inclusion and teamwork. Confidentiality and Information Governance
The post holder will have access to sensitive patient and organisational information and must:
Maintain strict confidentiality at all times. Comply with GDPR, Data Protection legislation and practice policies. Handle patient information securely and appropriately. Ensure information is only shared with authorised individuals in accordance with established procedures. Quality and Continuous Improvement
The post holder will:
Contribute to maintaining high standards of patient care and service delivery. Identify areas for improvement and suggest solutions. Participate in quality improvement projects where appropriate. Support the practice in achieving contractual, clinical and quality targets. Work collaboratively to improve patient experience and access to services. Take responsibility for personal performance and professional development. Health and Safety
The post holder will:
Adhere to all health and safety policies and procedures. Maintain a safe working environment for patients, visitors and colleagues. Use personal security systems where appropriate. Report hazards, incidents and risks promptly. Follow infection prevention and control procedures. Participate in mandatory training and updates. Equality, Diversity and Inclusion
The practice is committed to promoting equality and diversity. The post holder will:
Treat all patients, colleagues and visitors with dignity and respect. Support an inclusive and welcoming environment. Recognise and respect individual needs, beliefs and circumstances. Deliver services in a non-judgemental and compassionate manner. Training and Development
As a teaching and training practice, we are committed to supporting staff development. The successful candidate will:
Participate in mandatory and role-specific training. Engage in annual appraisals and personal development reviews. Take responsibility for maintaining and developing their own knowledge and skills. Contribute to a culture of continuous learning and improvement. Support students, trainees and new team members where appropriate. What We Offer
A supportive, friendly and collaborative team environment. Opportunities for learning, development and career progression. The chance to work within an innovative and expanding practice. Exposure to a broad range of healthcare services and patient groups. The opportunity to make a meaningful difference to patients' lives every day. A positive workplace culture where staff wellbeing, teamwork and mutual respect are highly valued. Person Specification
We are looking for someone who is:
Passionate about delivering excellent customer service. Compassionate and committed to patient-centred care. Organised, reliable and able to prioritise workload effectively. A confident communicator with excellent interpersonal skills. Comfortable working in a busy and sometimes demanding environment. Able to work both independently and as part of a team. IT literate and willing to learn new systems and processes. Professional, flexible and adaptable. Empathetic when supporting patients who may be anxious or vulnerable. Committed to maintaining confidentiality and high professional standards.
This role presents an excellent opportunity to join a highly respected, ambitious and innovative practice where you can develop your skills, contribute to outstanding patient care and become a valued member of a team dedicated to improving the health and wellbeing of our community.
Person Specification
Knowledge and skills Essential
Ability to provide quality care Good interpersonal and communication skills Basic IT skills
Desirable
Awareness of blood-borne viruses
Experience Essential
Experience of working with a nursing team
Desirable
Experience of working in a GP practice
Qualifications Essential
Good standard of general education, including GCSEs (or equivalent) in English and Mathematics. Competent IT skills, including the use of Microsoft Office applications. Willingness to undertake role-specific training and continuous professional development. Qualified in Phlebotomy
Desirable
Understanding of primary care services and the NHS. Knowledge of SystmOne or other clinical systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Magdalen Medical Practice
Address Magdalen Medical Practice
Lawson Road
Norwich
NR3 4LF
United Kingdom
Employer's website https://www.magdalenmedical.nhs.uk/ (Opens in a new tab)