About this role
Job summary
ACE Medical Partnership is looking for an enthusiastic, motivated and experienced Healthcare Assistant (HCA) to join our friendly and supportive team. This is an excellent opportunity for someone who is passionate about providing high-quality patient care and enjoys working as part of a busy and forward-thinking GP practice.
The successful candidate will be based primarily at our Birmingham Heartlands Surgery branch, working closely with GPs, nurses, PA, healthcare assistant and our administrative team. The role will involve a range of clinical duties including phlebotomy, ECGs, blood pressure monitoring, NHS Health Checks, wound care and supporting the management of long-term conditions, depending on experience and competency.
We offer 20 or 24 hours per week, a competitive salary depending on experience, access to the NHS Pension Scheme, and opportunities for training and professional development.
ACE Medical Partnership is a supportive training practice working with the University of Birmingham, Aston University and Warwick Medical School, and our most recent CQC inspection rated us Good in all areas.
If you are caring, organised and committed to delivering excellent patient care, we would be delighted to hear from you.
Main duties of the job
The Healthcare Assistant will support the clinical team in delivering safe, effective and high-quality care to our patients.
The role will include a varied range of clinical activities, depending on the successful candidates experience, training and competencies. These may include phlebotomy, ECGs, blood pressure monitoring, NHS and new patient health checks, wound care, spirometry, peak flow testing, diabetic checks, COPD monitoring, Learning Disability Health Checks and Smoking Cessation.
The post holder will also support the practice in the monitoring and management of long-term conditions and contribute towards achieving relevant QOF and practice targets.
The successful candidate will be expected to manage their workload effectively, maintain accurate clinical records using EMIS Web, follow practice policies and clinical procedures, and maintain strict patient confidentiality at all times.
You will work closely with GPs, nurses and the wider practice team, contributing to the efficient running of the service and providing a professional, caring and patient-focused experience.
About us
ACE Medical Partnership is a friendly, forward-thinking and well-established GP practice providing high-quality primary care services across three sites:
Druids Heath Surgery,Maypole Health Centre and Birmingham Heartlands Surgery.
Our multidisciplinary team includes GPs, nurses, healthcare assistants and experienced administrative and management staff who work closely together to provide excellent care to our diverse patient population. We promote a supportive and collaborative working environment where every member of the team is valued and encouraged to contribute to the continued development of our services.
We are committed to maintaining a positive work/life balance while delivering high standards of patient care. We offer a competitive salary, NHS Pension Scheme, flexible working where appropriate, and opportunities for training, development and career progression.
ACE Medical Partnership is also a training practice, working with the University of Birmingham, Aston University and Warwick Medical School, creating a positive learning environment for both our team and future healthcare professionals.
Our most recent CQC inspection rated us Good in all areas, reflecting our commitment to providing safe, effective and patient-centred care.
Job description Job responsibilities
ACE Medical Partnership
Job Description Healthcare Assistant (HCA)
Job Title
Healthcare Assistant
Location
ACE Medical Partnership primarily Birmingham Heartlands Surgery
Hours
20 or 24 hours per week
Responsible to
Practice Manager / Clinical Lead
Accountable to
GP Partners
Salary
Negotiable, depending on experience
Job Purpose
The Healthcare Assistant (HCA) will work as an important member of the multidisciplinary primary care team, supporting GPs, nurses and other healthcare professionals in delivering safe, effective and high-quality care to our patients.
The post holder will undertake a range of clinical and administrative duties appropriate to their level of training, experience and demonstrated competency. They will work within agreed practice policies, protocols and procedures and will recognise the limits of their role, seeking advice or referring to an appropriate clinician whenever necessary.
Main Duties and Responsibilities
Undertaking phlebotomy and running phlebotomy clinics.
Recording blood pressure, pulse, height, weight and BMI.
Performing and recording ECGs.
Undertaking NHS Health Checks and new patient health checks.
Supporting annual reviews and monitoring of patients with long-term conditions, including diabetes and COPD, within agreed protocols and competencies.
Undertaking spirometry and peak flow measurements where appropriately trained and competent.
Providing basic and more complex wound care and dressings within the post holder's assessed competency.
Supporting Learning Disability Health Checks and other practice health-check programmes.
Collecting and preparing specimens in accordance with practice procedures.
Performing other clinical observations and investigations appropriate to the HCA role following appropriate training and competency assessment.
Providing health promotion and lifestyle information to patients within the scope of the HCA role.
Supporting vaccination and immunisation clinics where appropriate to the role, training and competency, and in accordance with current practice procedures.
Ensuring clinical rooms are appropriately prepared, clean and adequately stocked.
Checking and maintaining clinical equipment and reporting faults or concerns promptly.
Supporting infection prevention and control procedures.
The practice does not provide an ear irrigation/syringing service, and this is not a requirement of the role.
Patient Care
Treat all patients with dignity, respect, compassion and professionalism.
Provide patient-centred care while respecting individual needs, preferences and cultural differences.
Explain procedures clearly and obtain appropriate consent before undertaking clinical procedures.
Recognise and report any deterioration, abnormal observations or concerns regarding a patient's condition to an appropriate clinician.
Maintain appropriate professional boundaries at all times.
Ensure patients are referred to an appropriate clinician where their needs fall outside the HCA's scope of practice or competency.
Clinical Records and IT
Maintain clear, accurate and contemporaneous patient records.
Record consultations, observations, test results and other relevant information accurately on EMIS Web.
Use appropriate clinical templates and coding where required.
Support practice searches, recalls and monitoring programmes where appropriate.
Contribute towards the achievement of QOF, enhanced services and other practice clinical targets within the scope of the role.
Comply with practice information governance, data protection and confidentiality requirements.
Team Working
Work effectively as part of the multidisciplinary practice team.
Communicate professionally with GPs, nurses, HCAs, reception, administration and management staff.
Prioritise and manage their own workload appropriately within agreed protocols.
Attend relevant practice, clinical and training meetings when required.
Assist colleagues during periods of increased workload where appropriate.
Contribute positively to the development and improvement of practice services.
Infection Prevention and Control
Appropriate hand hygiene and use of personal protective equipment.
Safe handling and disposal of clinical waste and sharps.
Cleaning and decontamination of clinical equipment.
Maintaining clean and safe clinical areas.
Reporting infection control concerns promptly.
Confidentiality and Information Governance
The post holder will have access to confidential information relating to patients, their families, staff and the business of the practice.
All such information must be treated as strictly confidential and handled in accordance with practice policies, UK GDPR, the Data Protection Act 2018 and relevant NHS information governance requirements.
Patient information must not be disclosed to unauthorised individuals.
Health and Safety
Follow the practice's Health and Safety policies and procedures.
Take reasonable care of their own health and safety and that of patients, colleagues and visitors.
Report accidents, incidents, near misses, hazards and defective equipment promptly.
Follow appropriate procedures for safeguarding, emergencies, fire safety and infection control.
Safeguarding
Complete appropriate safeguarding training for their role.
Remain alert to potential safeguarding concerns.
Report concerns promptly in accordance with practice safeguarding procedures.
Seek advice from the appropriate safeguarding lead or clinician where necessary.
Training and Professional Development
Complete all mandatory training required by ACE Medical Partnership.
Maintain and develop the knowledge and skills required for the role.
Participate in appropriate competency assessments and updates.
Take part in annual appraisal and performance reviews.
Identify learning and development needs with their manager or clinical supervisor.
Undertake additional training where required to support the development of practice services.
Equality, Diversity and Inclusion
ACE Medical Partnership is committed to equality, diversity and inclusion. The post holder must treat patients, colleagues and visitors fairly and with dignity and respect and must not discriminate on the basis of any protected characteristic.
General Responsibilities
Follow all ACE Medical Partnership policies, procedures and protocols.
Maintain a professional attitude and appearance.
Demonstrate reliability, flexibility and good timekeeping.
Work independently where appropriate while recognising the limits of their competence.
Maintain confidentiality and professional standards at all times.
Undertake other reasonable duties appropriate to the Healthcare Assistant role following suitable training and competency assessment.
Practice Information
ACE Medical Partnership provides primary care services across three practice locations:
Druids Heath Surgery 27 Pound Road, Druids Heath, Birmingham, B14 5SB
Maypole Health Centre (Dr Aneja) 10 Sladepool Farm Road, Maypole, Birmingham, B14 5DJ
Birmingham Heartlands Surgery 7881 Gray Street, Bordesley Village, Birmingham, B9 4LS
The post holder will be based primarily at Birmingham Heartlands Surgery but may occasionally be required to work at another ACE Medical Partnership site according to service needs.
Person Specification
HCA Knowledge and Skills Essential
Demonstrates motivation, reliability and commitment to team working and the development of others Flexible, reliable and responsive to change Demonstrates an ability to value the opinions of others Demonstrates high level of self-awareness, i.e. strengths and weaknesses, personal qualities and skills Willingness to undergo education / training for both practice and service needs Willingness to work towards professional and performance objectives (appraisal)
Experience Essential
Experience working under indirect supervision
Desirable
2 years previous experience working in a general practice or other healthcare environment
Qualifications Essential
Qualifications and training Literacy and numeracy skills NVQ Level 3 or working towards this or an equivalent qualification
Desirable
HCA course specific to general practice Up to date basic life support training Knowledge of using Emis Web & Docman
Qualifications Essential
Qualifications and training Literacy and numeracy skills NVQ Level 3 or working towards this or an equivalent qualification
Desirable
HCA course specific to general practice Up to date basic life support training ECDL (European Computer Driving License
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name ACE Medical Partnership
Address Birmingham Heartlands Surgery
78-81 Gray Street
Bordesley Village
Birmingham
West Midlands
B9 4LS
United Kingdom
Employer's website http://www.acemedicalpartnership.co.uk/ (Opens in a new tab)