About this role
Job summary
Are you a people person, who likes working in a lively environment? Then we invite you to apply to join our Paediatric Emergency Department's clerical team.
You will be the first point of contact for visitors and service users and will assist in the smooth running of the Emergency Department and patient pathways. Using your customer service skills you will have the opportunity to enhance and improve all our visitors' experience when visiting the department.
So if you want to work in a friendly team and be a part of delivering excellent, compassionate and respectful patient care, we want to hear from you.
Main duties of the job
Book in all patients upon arrival in a timely and correct manner, to ensure prompt handovers of patients. To ensure the reception and waiting areas remain tidy and clean escalating any issues to domestic services, nurse in charge or matron as appropriate. To attend and participate in Department / Directorate meetings. Scan patient notes ensuring timely co-ordination of transfers and discharges. Ensure that patient notes are available and accessible. Ensure that patient related forms are stocked appropriately at all times. Ensure that ambulance handovers are accurately recorded (Including updating the department's inbound screen) in a timely manner. To support the Senior Patient Flow Coordinator (SPFC) in the validation of ambulance delays and fines.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role.
Person Specification
Qualifications Essential
Educated to GCSE Level or equivalent including English and Maths
Desirable
NVQ in Healthcare NVQ in Administration
Experience Essential
Experience working in busy/fast paced environment Experience of working with public e.g. customer facing role
Desirable
Administration experience Previous work experience in Emergency Department
Skills Essential
Good level of literacy, demonstrated through minimal mistakes on application form
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Basildon
Nethermayne
Basildon
SS16 5NL
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)