About this role
Job summary
**** PREVIOUS APPLICANTS NEED NOT APPLY ****
We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of the team.
Are you an experienced Porter? Do you want to use your skills and experience to help make a difference?
We invite you to apply for our Chargehand post within the Portering Department Team, based at Southend Hospital.
You'll be joining a hardworking, determined and dynamic team, supporting in driving efficiencies across the service and empowering staff to be the best they can be and in turn ensure the best patient experience is provided at all times.
In return you will have access to the best training in this field which will enable you to develop your skillset and progress your career
Main duties of the job
You will be responsible for the efficient effective and professional supervision of the portering team across the range of portering services to wards and departments, including patient movement, transportation of specimens, medical gas, medical equipment, blood products, supplies, and emergency responses.
This is a working supervisor role and therefore the postholder will be expected to carry out all portering tasks. The post holder will support the Portering Manager; this will include assisting in the rostering of staff, booking and covering annual leave, arranging sickness cover in and out of hours, and assisting with sickness management and performance issues.
You will be responsible for identifying potential risks associated with all associated works and actively working with management to resolve them.
You will participate in Risk assessments on an annual review basis and for any new work identified.
You will be responsible for ensuring that the General Porters adhere to a uniform and PPE Trust requirements.
The Chargehand Porter will also identify any specific training needs for General Porters and development requirements.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
To read more information about this varied and rewarding role and a comprehensive breakdown of the duties of the including:
To provide a professional lead to the portering team, monitoring high standards of service, discipline, customer care and dignity & respect.
To ensure all tasks and duties are completed correctly by the portering team using appropriate equipment, methods and procedures and in accordance with the specification and all Trust Departmental policies and procedures.
To monitor the performance of the portering team, and report any concerns or persistent non compliances to the Portering Operational Manager.
To support the Portering Operational Manager, including the rostering of staff, booking and covering annual leave, arranging sickness cover, receipt of timesheets for submission.
To participate in reviews of portering schedules, and assist with customer audits as and when required.
Please refer to the job Description and Person Specification located in the supporting document section.
We look forward to your application.
For further details contact: [email protected]
**** PREVIOUS APPLICANTS NEED NOT APPLY ****
Person Specification
Education Essential
A good standard of general education, with the ability to read, write, and communicate effectively in English. Understanding of Health & Safety regulations in the workplace, particularly in a healthcare or similar environment Competency in using basic computer systems, including task management or help desk software.
Desirable
Understanding of Teletracking Completion of formal training or certifications related to supervising/team leading Previous NHS experience within EFM
Experience Essential
Previous experience in people mangement More than 1 year experience in NHS environment. Proven experience in responding to emergency situations, such as cardiac arrest or major incidents, within a healthcare setting
Desirable
Experience in leading a team of porters or similar operational staff, with a focus on maintaining high service standards Understanding of medical gases Experience in performance management, including conducting appraisals and implementing improvement plans for team members Experience in customer care, particularly in dealing with patient and staff complaints, and resolving issues in a healthcare environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Southend
Prittlewell Chase,
Westcliff-On-Sea
SS0 0RY
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)