About this role
Job summary
An exciting opportunity has arisen within the Appointments Booking Centre at Swansea Bay University Health Board Headquarters.
The team manages telephone and email enquiries from patients regarding appointments and waiting times, books appointments, and provides administrative support to a range of Health Board services. The successful candidate will also support the Pre-Registration Team and provide cross-cover at different sites when required.
We are seeking a motivated and patient-focused individual with excellent communication, customer service, and organisational skills. The postholder will be responsible for booking appointments efficiently while adhering to established policies and procedures, handling enquiries professionally and sensitively, and supporting the delivery of a high-quality patient experience.
Key requirements include strong administrative skills, the ability to work accurately in a busy environment, flexibility to support different teams, and the ability to work both independently and as part of a team.
This is an excellent opportunity to contribute to the delivery of high-quality patient services within Swansea Bay University Health Board.
Main duties of the job
Location: Swansea Bay University Health Board Headquarters, Baglan
We are looking for a motivated and organised Appointment Booking/Pre-registration Clerk to join our team. In this role, you will provide a professional appointment booking service, supporting the management of clinics and waiting lists while delivering excellent customer service to patients, carers and staff.
Key Duties
Book and manage new and follow-up appointments. Contact patients to arrange and confirm appointment details. Maintain accurate patient records, spreadsheets and booking systems. Support clinic scheduling and waiting list management. Work closely with colleagues to ensure an efficient service. Maintain confidentiality and comply with data protection requirements. What We're Looking For
Excellent communication and customer service skills. Strong organisational and administrative abilities. Good attention to detail and accuracy. Experience using booking systems and Microsoft Office applications. Ability to work effectively in a busy team environment. Join Swansea Bay University Health Board and play an important role in helping patients access timely, high-quality healthcare services.
The post is Fixed Term for 12 months due to funding.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Skills & Abilities Essential
Excellent Communication Skills - able to communicate to staff of all levels Excellent Telephone Manner Proven organisational and administrative skills, ability to prioritise work loads Have a flexible approach to work ability to work under pressure and tight deadlines Self Motivated/Able to work unsupervised Is tactful and shows awareness of sensitive issues Ability to travel within geographical area. Able to work hours flexibly.
Desirable
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Experience Essential
Experience using computer software packages such as Microsoft Office Experience of effective team work
Desirable
Experience of working in a busy office environment
Qualifications Essential
Minimum 5 GCSE's at C or above Gwybodaeth dda am weithdrefnau gweinyddu/ysgrifennu
Desirable
NVQ in Administration or equivalent ECDL
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Swansea Bay University Health Board
Address Swansea Bay University Health Board Headquarters
1 Talbot Gateway
Port Talbot
SA12 7BR
United Kingdom
Employer's website https://sbuhb.nhs.wales/ (Opens in a new tab)